Conyac で依頼された翻訳結果を公開

I received the product the other day. After I checked the contents, 1 guitar string was snapped, and the snapped string hit the body, meaning that there are some scratches on the body of the guitar. Because the guitar was put in a hard case, it is difficult to believe that this occurred during transport, and I think it was a defective product from before transport. Though I completely understand that you have no responsibility in this matter, if it is possible, could you make a claim to the maker Tyler? Because it cannot be sold as a new product, I would like to at least be refunded the amount of money it will cost to make repairs.