Conyac で依頼された翻訳結果を公開

Hello SHUNSUKE,

I am sorry again that this shipment did not arrive as expected. Please allow us to assist in filing a claim. We need your assistance with providing supporting information. Please make sure your unique Suite Number and the Tracking Number of the shipment is listed on the label of each piece of supporting information. Please reply to this email with the information requested below:

Please provide documents in .pdf or.doc format and pictures in .gif or .jpeg format:

1. Copy of the merchant invoice or receipt(s) showing the purchase value.
-Label each receipt to correspond to the seller you bought the order from (Ex. Ste 2959-306 Trkg 5984133411 Receipt From Amazon)


2. Completed and signed Claim Form - attached
-Label the Claim Form “Ste 2959-306 Trkg 5984133411 MyUScom Claim Form”

3. MyUS.com Invoice: This can be retrieved from your MyUS.com account under History by selecting the Invoice of the shipment. You can copy this document into a Microsoft Word document and save it as .doc.
-Label the invoice “Ste 2959-306 Trkg 5984133411 MyUS.com Invoice”

4. Proforma Invoice for your shipment. This can be retrieved from your MyUS.com account under History by selecting the Invoice of the shipment. Then select View Proforma Invoice. You can copy this document into a Microsoft Word document and save it as .doc.
-Label the invoice "Ste 2959-306 Trkg 5984133411 Proforma Invoice”


5. Photos of all the items you received
-Label each item to correspond to the seller and description on the Proforma Invoice (Ex. Ste 2959-306 Trkg 5984133411Picture of Mobile Phone from Amazon)

6. Photos of the inside and outside of the box
-Label each photo to explain what angle of the box you are photographing (Ex. Ste 2959-306 Trkg 5984133411 Photo of top of box)

Deadline: [DHL and UPS – 30 days of shipment. - 10 February

We will be able to submit the claim once all the supporting documentation is provided in the proper format. Please keep in mind that most claims are paid out within 5 days but it can take up to 30 days for resolution.

Thank you and we look forward to your reply.

Kind Regards,

Julie