Conyac で依頼された翻訳結果を公開

I am truly sorry for the inconvenience caused by the item arriving damaged. Firstly please send photos where you can see the condition of the damage. It's possible that it was damaged any time from the time of contact to during transport. Otherwise, I think it could also be a case where the responsibility is in the product manufacturing. Furthermore, in the event that the damage occurred during transport, you may be able to claim some compensation through the insurance, so please save all the packaging materials, boxes, and so on and don't discard them. If these conditions are not met, you may not be able to claim compensation, so please be aware. At any rate, we will endeavour to ensure you are satisfied with our response. I apologise for the trouble, but please cooperate by saving the photos and packaging.