これまでのマーケティングは、マスメディアを中心とした新規顧客の獲得に偏り、既存顧客はいわば放おっておかれているような状況でした。
しかし、インターネットやスマートフォンの普及により、従来の手法では対象とした層にメッセージが届かなくなっています。
さらに、ソーシャルメディアによって生活者がつながりやすくなった状況においては、企業側の一方的なメッセージよりも、”身近な誰か“の意見が重視されるようになりました。
However, due to the spread of the internet and smart phones, messages do not reach the class that is targeted with conventional methods.
Moreover, due to the current conditions wherein consumers are easy to connect with through social media, even the one-sided messages from businesses, have come to place importance on the opinions of "anyone close to you".
However, due to the spread of the Internet and smartphones, messages to targeted groups can no longer be reached through conventional techniques.
Moreover, in circumstances where it has become easier for consumers to connect via social media, the opinion that being someone who is accessible is becoming more emphasised than the one-sided messages of businesses.
そうした中で昨今注目を集めているのが、既存顧客であるブランドのファン、アンバサダーを通じたコミュニケーション施策です。
誰しも“そうした活動は大切だ“と感じるのですが、いざそれを実践する段階となると、どのようにKPIを設定すればよいのか、また既存のマスメディアを中心とした組織構造では、どこがこの活動に取り組むべきかなど、不明点が多いのも事実です。
そこで、ファン、アンバサダーを通じたコミュニケーションの可能性と、そのための組織づくりについて皆さんと議論したいと思います。
Anyone can feel that "this kind of action is important" but now as putting it into practice becomes a step, there are in fact many vague points such as how should KPI be established or where should action be done in the organizational structure centered on current mass media?
Therefore, I would like to discuss with everyone about the possibility of communication through fans and ambassadors and creating the structure for this.
Everyone may feel that those kinds of policies are important, but really, if it became a level system to be implemented, it is a fact that there would be many unclear points, such as how to establish KPI, or an organisation structure that is centred on existing mass media, whether these activities should be dealt with somewhere and so on.
Therefore, I'd like to discuss with everyone the possibility of communication through fans and ambassadors, and the forming of an organisation for those communications.