Conyac で依頼された翻訳結果を公開

Let us discuss about compensation.
I sent out the goods by EMS, so their insurance should cover compensation.
You need to go to the post office in charge of the delivery to file a damage report.

It may be trouble, but I appreciate your cooperation in receiving the compensation.
The insurance payment by the post office will require more than a month after filing claim.
I don't want to keep you waiting, so I will make the refund beforehand, but I would like you to proceed with the damage report with the post office.

The customs and shipping charges are not covered EMS insurance, so I will compensate for these costs.

I deeply apologize to have upset you when you were looking forward to receiving the goods.
I'm very sorry.