We are terribly sorry for that.
We have already deleted all of the listed products with a trademark held by you.
We swear we will make every effort to keep the same thing happening again by increasing our check process for sale.
We would be grateful if you would agree to end this issue with this email.
If you could agree with it, would you kindly contact Amazon?
We are so sorry for the inconvenience caused and we would appreciate your cooperation.
We deleted all the items that you listed.
From now, we will increase the process of checking when we sell and prevent it from happening again. We swear that we will never list your items again.
We would like to complete this problem by sending this e-mail.
When we complete it, may we ask you to contact the Amazon?
We appreciate your cooperation.
(Details of the violation of the rule that occurred this time)
(Cause of the violation of the rule that occurred this time)
The item that we purchased from a manufacturer in Japan violated the trade mark right that Mr. Robert had obtained in the States due to our insufficient check.
Concretely speaking, a person in the States had already obtained the trade mark right for the Magic Eyes that is the same name of the Japanese item.
(Improvement measure in detail to prevent it happening again)
【Contents of the TOS violation this time】
【Causes of the TOS violation this case】
Our product buying from the Japanese maker infringes the trademark which Mr. Robert obtains in the US, because of the lack of our research.
Specifically, there is the trademark holder in the US to the name "Magic Eyes," our brand name in Japan.
【Concrete improvements not to do the same violation】
[Details of violation that took place]
[Causes of the violation]
The trademark right Mr. Robert has registered in U.S. was breached because products we imported from a Japanese manufacturer were not properly confirmed.
Specifically, there is a trademark right holder who has registered “Magic Eyes” in U.S. that is in fact the same name as the Japanese product.
[Remedial Measures not to repeat the same violation]
Also, in case you are being contacted to stop the sale from acquirer of trademark rights, you need to withdraw the products promptly, and apologize, and swear that you do not sell them again.
[The effect of carrying out the improvement measures]
By complying with policy, we will not infringe intellectual property rights in the future.
Additionally, if there is a warning from others about infringing the trademark rights, we can minimize the problem by corresponding immediately.
[Implementation date of Improvement]
[Expectation for the effects of improvement measures]
[Names of people in charge of carrying out the improvement measures]
When we are asked to stop the sales by the company that obtained the trade mark right, we delete the listed items immediately and apologize by swearing not to list again.
(Effect of carrying out the improvement measure)
We comply with a policy and do not violate the intellectual property right in the future.
In the meanwhile, when we are warned about the trade mark right of another person, we will handle it immediately and minimize the problem.
(Date of carrying out the improvement measure)
(Period that the improvement measure is likely to be effective)
(Name of a person who is responsible for the improvement measure)
And when we receive the requiring to stop selling from the trademark holder, we'll be sure to stop as soon as possible, apologize, and promise not to sell never again.
[the effect of the enforcement the improvement measure]
We follow the policy, so will not violate the intellectual property rights from now on.
Then, just in case, when we are warned about the someone's trademark, we could minimize the matter by responding to immediately.
[the date of the enforcement]
[the time expected to show the effect of the improvement]
[the responsible for the enforcement of the improvement measures]