Conyac で依頼された翻訳結果を公開

I think everyone gathered here manages a business.
If you do manage a business, you surely have come across a situation impossible to avoid.
What do I mean?
I mean a "complaint" from a customer.
You don't like any trouble or complaints, do you?
Anyone would say that they don't want to be scolded by their customers.
Of course, I have experienced all kinds of complaints and issues.
Servicing a complaint is a lot of work. However, it is also a chance.

For example, I was told this:
"This translated text is too literal. I expected a more attractive translation. Because it's too literal, I wanted you to use a bit more natural-sounding English. I cannot accept this."

After that, we decided to start holding hearings beforehand. "This line stands out, so we could not translate it literally, but use a catchcopy" or "How about rewriting it so it's in easy-to-read English?" - our services gradually improved.

Feedback is important as well ,but changing complaints into chances is simply talking directly to the customer, it's only receiving the complaint.

If you change a complaint into a chance, the value of your goods increases, the company improves, and you yourself grow.

Make complaints into chances.