Conyac で依頼された翻訳結果を公開

I'm really sorry. I'm outsourcing the item packaging and shipping. I apologize that the packaging of the item done by the agent wasn't good enough. (I will report a claim to the Japanese agent, so please take pictures of the item, box and damages.) Did the problem seem to occur during delivery? If so, EMS has insurance. I will have to ask for it at Japan Post and you have to apply for a damage report to submit from the post office of the recipient country to Japan. If the problem didn't occur during delivery, I will insure you.
1. You can return the item to me and I will refund you the total amount.
2. Since the item status was bad, I will refund you $100 as a repair cost.
I will do my best to solve the problem.