NAOKO.N (tani1973) — Written Reviews

original
As your advice, we found the mistakes of delivery date.
Sorry for confusion.
We will change our transaction after discuss with all staffs.
We appreciate your information.

corrected
As your advised, we found the mistakes of the delivery date.
Sorry for confusion.
We will change our transaction??? after discussing with all our staff.
We appreciate your information.

original
As you indicated, we checked and found that the date and time of the sending listed and its actual date and time are completely different.

We apologize for giving you an inconvenience.

All our staff consider it again, and will make an effort to prevent it happening again.
We appreciate that you indicated to us.

corrected
As you indicated, we checked what was going on and found that the listed delivery date and time were completely different from the actual ones.

We apologize for the inconvenience caused.

All our staff will think about why the incident occurred, and will make an effort to prevent it from happening again.
Thank you for letting us know.

original
Please check the attached document.
I'like to know what kind ob bill it is.
Could you let me know PO#?

We are planning to pay on 26th this month.
Therefore, I'd like you to reply me by the end of the day.

Thank you very much for your understanding.

corrected
Please check the attached document.
I'like to know what kind of bill it is.
Could you let me know the PO#?

We are planning to pay on the 26th this month.
Therefore, I'd like you to reply to me by the end of the day.

Thank you very much for your understanding.

original
↵
返信が遅れ申し訳ありません。撮影の為国外に出ていました。
私はプロの写真家で、またマミヤに関しては、よく知っております。全て試しました。基本的に、添付のレンズでは写真がとれません。
みたところ、シャッターをコントロールするモーターに問題があるようです。写真を撮る際に、異音がします。まったくうまく駆動していません。
写真を撮ることができません。ご希望ならば、明日、マミヤの本社へ持ち込み、知り合いのサービスの担当者に会い、レンズに関しての大小の問題に付いて確認後、ご連絡します。

corrected
返信が遅れ申し訳ありません。撮影の為国外に出ていました。
私はプロの写真家で、またマミヤに関しては、よく知っております。全て試しました。基本的に、添付のレンズでは写真がとれません。
みたところ、シャッターをコントロールするモーターに問題があるようです。写真を撮る際に、異音がします。まったくうまく駆動していません。
写真を撮ることができません。ご希望ならば、明日、マミヤの本社へ持ち込み、知り合いのサービスの担当者に会い、レンズにおける問題の規模を確認後、ご連絡します。

original
I heard that Mr. 000 will speech at ｘｘｘ。

The salesmen of ｘｘｘ are so simple people that it is easier to understand if you could show the comparison with others.
For example, ｘｘ vs oo, etc.
And I hope you to tell them eagerly that ｘｘ can provide the user of it with best experience of easy and convenient use of it.
Then they must rise up!

I hope this would be helpful for you.

corrected
I heard that Mr. 000 would make a speech at ｘｘｘ。

The sales persons from ｘｘｘ are so simple-minded that it would be easier for them to understand if you could show a comparison with others.
For example, ｘｘ vs oo, etc.
And I would like you to tell them eagerly that ｘｘ can provide the users with best experiences (easy and convenient use).
Then they must be inspired!

I hope this would be helpful for you.

original
Let us inform you about our USB audio device that we could confirm its operation.
We hope this would help you (and we would like you to include this information in the next release note if it's possible).
--
Although we appreciate your great work on designing 5-year-ver,
we still have 3-year-version in stock at the moment.
So we intend to deliver it to our partner as 5-year-version with adding 2-year license.
Could we have discount even such case?
--

corrected
Let us inform you about our USB audio device that we could confirm its operation about.
We hope this information would help you (and we would like you to include this information in the next release note if it's possible).
--
Although we appreciate your great work on designing 5-year-ver.,
we still have 3-year-version in stock at the moment.
So we intend to deliver them to our partner as 5-year-version with adding 2-year license.
Could we have a discount even in such a case?
--

original
続けて貴口座をチェックし、一覧（アイテム#●●）の1つをもう一度よく調べましたところ、あなたがこの一覧から貴国日本を除外されていることがわかりました。一旦ある国をリストから除外されますと、除外された国の買い手は一覧を見ることができません。

それで、何が起きたかといいますと、口座にログインして一覧を見ようとされたときに、当社のシステムがあなたの国が日本であることを検出しました。キーワードを使用してご自分のアイテムを探されても、検索結果には現れないわけです。

あなたの一覧をもう一度お調べになり、必要があれば見直しをしてください。

この情報がお役に立ちますよう。他にご懸念がありましたらどおうぞお知らせください。

corrected
続けて貴アカウントをチェックし、出品一覧（アイテム#●●）の1つをもう一度よく調べましたところ、あなたがこの出品一覧から貴国日本を除外されていることがわかりました。一旦ある国を出品一覧から除外されますと、除外された国のバイヤーは出品一覧を見ることができません。

それで、何が起きたかといいますと、貴殿がアカウントにログインしてご自分の出品一覧を見ようとされたときに、当社のシステムがあなたの国が日本であることを検出しました。キーワードを使用して貴殿がご自分のアイテムを探されても、検索結果には現れないわけです。

あなたの出品一覧をもう一度お調べになり、必要があれば修正をしてください。

この情報がお役に立ちますよう。他にご懸念がありましたらどおうぞお知らせください。

original
あなたのアカウントにて、# ●● に関して確認したところ、このリストが日本に関してのみ、除外されていたことを発見いたしました。
一旦、除外された購入者としてリストに載ると、アイテムが確認できなくなります。

つまり、何が起こっているかというと、ログインして何か品物を確認しようとしても、弊社のシステムであなたの国が日本だと認識するということです。
アイテムをキーワード検索をかけると、検索結果としては出てこないという現象があります。

できれば、確認後、リスト更新をしてください。

以上、お役に立つといいのですが、。
何かあればご連絡ください。

corrected
あなたのアカウントにて、出品リストの１つ# ●● に関して確認したところ、この出品リストより、あなたの居住国である日本が除外されていたことを発見いたしました。
一旦、国名が出品リストより除外されるとその国からのバイヤーはアイテムを確認できなくなります。

つまり、何が起こっているかというと、あなたがログインして何か品物を確認しようとしても、弊社のシステムであなたの居住国が日本だと認識するということでした。
あなたの方であなたの商品をキーワード検索かけても、検索結果としては出てきません。

必要であれば、出品リストを確認し、修正してください。

以上、お役に立つといいのですが、。
何かあればご連絡ください。

original
The returned amount is not enough. Why do you handle it so unconscientiously?

I purchased 18 pieces from you and paid in full on the day.
However, among which, I received only 4 pieces.
Would you refund the amount for the remaining 14 pieces in full?

The total of the 14 pieces that I have not received is 2748.68 dollars.
I received 669.54 dollars from you.
So please refund the remaining 2079.14 dollars immediately.

corrected
The returned amount is not enough. Why do you handle it so unconscientiously?

I purchased 18 pieces from you and paid in full on the day.
However, among which, I received only 4 pieces.
Would you refund the full amount for the remaining 14 pieces?

The total amount for the 14 pieces that I have not received is 2748.68 dollars.
I received 669.54 dollars from you.
So please refund the remaining 2079.14 dollars immediately.

original
No items shows when I open the list of items I listed.
Clicking an item itself shows the item itself.
Would you please fix the issue?
Thank you and kind regards.

corrected
No items show up when I open the list of items I listed.
Clicking on an item itself shows the item itself.
Would you please fix the issue?
Thank you and kind regards.

original
Our policy for returning items is the same as eBay's terms of use and you may return the item within 14 days.
If the reason of return is on the your side (for example, you don't like the item) you will be responsible for the shipping fee for return.
If the reason is on our side (for example, the item don't work correctly) we will cover the shipping fee as a matter of course.
Please note the above in advance.
I will send you another email with PayPal invoice later.
I will start preparing for the shipping after I check the payment.
Have a nice weekend!

corrected
Our return policy is the same as ebay's and you may return the item within 14 days.
If the reason of return is on your side (for example, you don't like the item) you will be responsible for the shipping fee for return.
If the reason is on our side (for example, the item doesn't work correctly) we will cover the shipping fee as a matter of course.
Please note the above in advance.
I will send you another email with a PayPal invoice later.
I will start preparing for the shipping after I check the payment.
Have a nice weekend!

original
I bought three of your pictures the other day. It was fast to arrive Japan and I'm very satisfied with the products. This time, I would like to purchase more of your pictures. (three to five pictures)
I have a proposal. Can I purchase your products directly from you?
I don't want to waste any money on the shipping fee so I would appreciate it if you could send your products as one package.
I'm planning to purchase another pictures of your work in the future.
If this proposal is acceptable, I'll sen you a list of the pictures I would like to purchase on my next e-mail.
I hope to receive your good response.

corrected
I bought three of your pictures the other day. It was fast to arrive in Japan and I'm very satisfied with the products. This time, I would like to purchase more of your pictures. (three to five pictures)
I have a proposal. Can I purchase your products directly from you?
I don't want to waste any money on the shipping fee so I would appreciate it if you could send your products as one package.
I'm planning to purchase some more pictures of yours also in the future.
If this proposal is acceptable, I'll send you a list of the pictures I would like to purchase on my next e-mail.
I hope to receive your good response.

original
I bought your three paintings the other day. They have reached to Japan soon, and I am very satisfied the items. This time, I would like to buy some (3 to 5 painting) from you. So I would like to buy them directly. Could you understand my offer? I really appreciate if you ship the items at one time because shipping charges are cheaper. I would like to purchase in the future. If possible, I am going to e-mail the additional paintings. I look forward to your good reply.

corrected
I bought your three paintings the other day. They have reached Japan soon, and I am very satisfied with the items. This time, I would like to buy some (3 to 5 painting) from you. So I would like to buy them directly from you. Could you understand my offer? I really appreciate it if you could ship the items at one time because shipping charges would be cheaper. I would like to purchase also in the future. If possible, I am going to e-mail additional paintings I would like to buy. I look forward to your good reply.

original
I purchased 3 pieces of your picture recently. It arrived in Japan early and I'm very satisfied with products. This time furthermore I'm thinking I would like to purchase plural pieces of picture (3-5pcs) from you. And here is my suggestion, can I purchase from you directly? As the postage is wasteful, I'm very glad if I purchase from you directly and you send it to me in one go. I'm thinking of purchasing from you continuously in the future. If possible, I will additionally send picture I want to purchase to this email. I'm waiting for your good reply.

corrected
I purchased 3 pictures of yours recently. They arrived in Japan early and I'm very satisfied with your products. This time furthermore I'm thinking I would like to purchase 3 to 5 pictures from you. And here is my suggestion, can I purchase from you directly? To save the postage, I'm very glad if I could purchase from you directly and you could send them to me in one go. I'm thinking of purchasing from you continuously in the future. If possible, I will additionally send a picture I want to purchase to this email. I'm waiting for your good reply.

original
Hello.

I have checked the tracking information for the parcel, and it is within the customs clearance. Sorry to have kept you waiting, but I appreciate your patience.

corrected
Hello.

I have checked the tracking information for the parcel, and it is in the process of custom clearance. Sorry to have kept you waiting, but I appreciate it if you could be a little more patient.

original
Good day!
I checked the tracking information, and found that it is in the process of customs clearance. I apologize to have kept you for a long time. May I ask you a little more patience?

corrected
Good day!
I checked the tracking information, and found that it is in the process of custom clearance. I apologize for having kept you waiting for a long time. May I ask you a little more patience?

original
I am terribly sorry the product didn't reached to you due to the mistakes of USPS. Did you contact USPS if it was sure that the product was returned to USPS? Normally the period of keeping items is for about a month. If you didn't yet, please contact post offices nearby you or USPS costumer service.

I terribly apologize for the defect of the product. I can't identify the cause unless checking it but probably it is an initial failure. I'm considering to return the product to the manufacturer.

corrected
I am terribly sorry for the product that didn't reach you due to the mistakes of USPS. Did you contact USPS if the product was surely returned to USPS? Normally the period for keeping items is for about a month. If you didn't yet, please contact your nearby post offices or USPS costumer service.

I terribly apologize for the defective product. I can't identify the cause until checking it but probably it is an initial failure. I'm considering returning the product to the manufacturer.

original
This catalog is written in American method. If you use it in the other country, please confirm its own method and change the description.

corrected
This catalog is written to American specifications. If you use it in another country, please check its specifications and change the descriptions accordingly.

original
Thia catalog is written for US format. If you would like to use this in another country please check the format to change the description.

corrected
Thia catalog is written to the US specifications. If you would like to use this in another country, please make changes according to the country's specifications.

original
Today, I have talked with the deputy officer of the postal office in Japan concerning the package that is significantly delayed.

I have already submitted the documents for tracking the package, and waiting for the reply from the US postal office.

I have been explained that it takes 2 to 3 weeks for the reply.

I am truly sorry for your trouble, but please wait until the end of this month.

If it turns out to be that the package is lost, I will promise you that I will make full refund of your payment.

Additionally, as act of good faith I will send your next purchase free of shipping charges.

Thank you for your understanding.

corrected
Today, I have talked with the deputy officer of the postal office in Japan concerning the package that is significantly delayed.

I have already submitted the documents for tracking the package, and am waiting for the reply from the US postal office.

I have been explained that it takes 2 to 3 weeks for the reply.

I am truly sorry for the trouble, but please wait until the end of this month.

If it turns out that the package is lost, I will promise you that I will give a full refund for your payment.

Additionally, as act of good faith I will send your next purchase free of shipping charges.

Thank you for your understanding.

original
Today, I went to postal office in Japan.
I talked about long delay of your cargo with postal chief.
I have always handed in document of traking survey.
I wait for the result of it from postal office in USA.
Usually, they answer the inquiry in two or three weeks after handing in documents.
I am very sorry about that.
Please wait for it in end of this month.
I promise you that I reimbuse you all if your cargo lost.
And also, you will get free postage from next dealings for my apology.
Please accept this matter.

corrected
Today, I went to postal office in Japan.
I talked about long delay of your cargo with postal chief.
I have always handed in document for traking survey.
I wait for the result of it from postal office in USA.
Usually, they give answer to the inquiry two or three weeks after documents are handed in.
I am very sorry about that.
Please wait for it until the end of this month.
I promise you that I reimbuse you all if your cargo is lost.
And also, you will get free postage from next dealings as my apology.
Please accept this matter.

original
The orders are in mess, and I cannot understand the situation.
Could you explain it to me again?
As history of order has not been updated, I cannot check it.
Please tell me the items that I am going to receive and their sizes
including the one that I has sent already in detail.
I have to purchase the items I do not have from other stores.
Since the customer is waiting, he or she will cancel it if he or she
has to wait furthermore.
Would you reply me immediately?
When are you going to send the items that you have not sent yet?
I worry as it always takes long time.

corrected
The orders are in mess, and I cannot understand the situation.
Could you explain it to me again?
As history of order has not been updated, I cannot check it.
Please tell me more about the items that I am going to receive and their sizes
including the one that I have sent already.
I have to purchase from other stores the items I do not have .
Since the customer is waiting, he or she will cancel it if he or she
has to wait furthermore.
Would you reply to me immediately?
When are you going to send the items that you have not sent yet?
I'm worried as it always takes long.

original
Thank you very much for contacting me.
After inquiring with the postal office today, I came to understand that I did a very big mistake. I mistakenly chose and printed Saipan instead of Spain in the shipping label. The product is currently in New York and is heading to Spain. It will take a few more days for it to get delivered to you. I am extremely regretful and sorry that such a thing happened. I will issue a refund for half of the shipping charge as an apology. Again, I deeply apologize and please kindly wait for a little longer for the product.

corrected
Thank you very much for contacting me.
After inquiring of the postal office today, I understood that I made a very big mistake. I mistakenly chose and printed Saipan instead of Spain on the shipping label. The product is currently in New York and is heading to Spain. It will take a few more days for it to get delivered to you. I am extremely regretful and sorry that such a thing happened. I will issue a refund for half the shipping charge as an apology. Again, I deeply apologize and please kindly wait for a little longer for the product.

original
Thank you for contacting us.
I have checked with a post office today and found that I had made a big mistake. I typed out Saipan not Spain. The item is in New York and is headed for Spain. It is expected to reach you in another few days. I deeply apologize for what has happened. As my apology, I will return the half of the shipment to you. Again, I am very sorry, but thank you very much for your patience.

corrected
Thank you for contacting us.
I have checked with a post office today and found that I had made a big mistake. I typed out Saipan not Spain for it to be printed on the shipping label. The item is in New York and is being headed for Spain. It is expected to reach you in another few days. I deeply apologize for what has happened. As my apology, I will refund the half of the shipment charge to you. Again, I am very sorry, but thank you very much for your patience.