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Translator Reviews ( Japanese → English )

Rating: 59 / Native Japanese / 0 Reviews / 02 Jul 2016 at 09:09

bluejeans71
bluejeans71 59 This is a Japanese freelance translat...
Japanese

この届いた商品は購入した商品と異なるものが届きました。そのため売り手に商品を返品する必要があります。"Return to Sender"→"I do not have a shipping label"→"SUBMIT REQUEST"をクリックしました。そうしますとメールに添付しました画像の画面になります。"+ADD NEW SHIPPING ADDRESS"がグレーアウトしていてクリックできません。どのように手続きを進めればよいか教えていただけますか。

English

The product that has arrived here is not what I originally bought. So I need to send it back to the seller. I clicked in the following order: "Return to Sender"→"I do not have a shipping label"→"SUBMIT REQUEST". Then I see the screen with the image which I attach herewith this e-mail. I cannot click "+ADD NEW SHIPPING ADDRESS" because it is indicated in gray out. Could you notify me of how I should keep the procedure?

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Additional info: 英語の部分はそのまま使用してください。