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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] The item I received is not what I purchased. Therefore, I have to return it t...

Original Texts
この届いた商品は購入した商品と異なるものが届きました。そのため売り手に商品を返品する必要があります。"Return to Sender"→"I do not have a shipping label"→"SUBMIT REQUEST"をクリックしました。そうしますとメールに添付しました画像の画面になります。"+ADD NEW SHIPPING ADDRESS"がグレーアウトしていてクリックできません。どのように手続きを進めればよいか教えていただけますか。
bluejeans71
Translated by bluejeans71
The product that has arrived here is not what I originally bought. So I need to send it back to the seller. I clicked in the following order: "Return to Sender"→"I do not have a shipping label"→"SUBMIT REQUEST". Then I see the screen with the image which I attach herewith this e-mail. I cannot click "+ADD NEW SHIPPING ADDRESS" because it is indicated in gray out. Could you notify me of how I should keep the procedure?
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Result of Translation in Conyac

Number of Characters of Requests:
230letters
Translation Language
Japanese → English
Translation Fee
$20.7
Translation Time
10 minutes
Freelancer
bluejeans71 bluejeans71
Standard
This is a Japanese freelance translator having a command of English.
(My Sp...
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bluejeans71's Services

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