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[Translation from Japanese to English ] The item I received is not what I purchased. Therefore, I have to return it t...

Original Texts
この届いた商品は購入した商品と異なるものが届きました。そのため売り手に商品を返品する必要があります。"Return to Sender"→"I do not have a shipping label"→"SUBMIT REQUEST"をクリックしました。そうしますとメールに添付しました画像の画面になります。"+ADD NEW SHIPPING ADDRESS"がグレーアウトしていてクリックできません。どのように手続きを進めればよいか教えていただけますか。
bluejeans71
Translated by bluejeans71
The product that has arrived here is not what I originally bought. So I need to send it back to the seller. I clicked in the following order: "Return to Sender"→"I do not have a shipping label"→"SUBMIT REQUEST". Then I see the screen with the image which I attach herewith this e-mail. I cannot click "+ADD NEW SHIPPING ADDRESS" because it is indicated in gray out. Could you notify me of how I should keep the procedure?
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Result of Translation in Conyac

Number of Characters of Requests:
230letters
Translation Language
Japanese → English
Translation Fee
$20.7
Translation Time
10 minutes
Freelancer
bluejeans71 bluejeans71
Standard
This is a Japanese freelance translator having a command of English.
(My Sp...
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bluejeans71's Public Translations

Do you mean that he will be in charge of the job which she has handled so far? How will you deal with the issue as each person is in charge of different brands? She can perfectly respond to each request by each client. On the contrary, he does not accept the requests by the clients; he puts his own requests first and foremost, which has made me be a negotiator among him and his clients. And the content of the documents he has forwarded to me is far from perfect, which gives me the trouble to check the content each time. Though he has so far sent documents only to me, is it not a problem that he will contact each client by himself?
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bluejeans71's Services

Tourism Translation and Industrial Translation in General
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