Translator Reviews ( Japanese → English )

Additional info: お客様のクレームに対する回答です。
出来るだけわかりやすい内容で翻訳お願いします。

Japanese

今回は商品に不備があるとの事で大変申し訳ありません。

画像拝見いたしました。こちらの商品は外部に委託し保管しておりましたため最終確認が出来ませんでした。いつカビが発生したのかは定かではありませんが誠意のある対応をしたいと思います。

そちらの方でカビの除去が出来るのであれば清掃代をご提示下さい。その分返金させていただきます。返品希望の場合もご連絡ください。
対応致します。

よろしくお願いします。

English

We apologize to hear that there is a defect at the item this time.

We saw the picture.
As this item has been entrusted to the company outside and stored there,
we could not make a final check.
We do not know when we had the mold. We would like to handle it conscientiously.

If you can remove the mold by yourself, please let us know its fee. We will issue you a refund.
May we ask you to contact us if you request refunding. We will work on it.
Thank you.

Reviews ( 1 )

ctplers99 rated this translation result as ★★★ 29 Sep 2015 at 15:07

original
We apologize to hear that there is a defect at the item this time.

We saw the picture.
As this item has been entrusted to the company outside and stored there,
we could not make a final check.
We do not know when we had the mold. We would like to handle it conscientiously.

If you can remove the mold by yourself, please let us know its fee. We will issue you a refund.
May we ask you to contact us if you request refunding. We will work on it.
Thank you.

corrected
We apologize to hear that there is a defect at the item this time.

We saw the picture.
As this item has been entrusted to the company outside and stored there,
we could not make a final check.
We do not know when we had the mold. We would like to handle it conscientiously.

If you can remove the mold by yourself, please let us know its fee. We will issue you a refund.
May we ask you to contact us if you'd like us to return the item. We will work on it.
Thank you.