Translator Reviews ( Japanese → English )

Japanese

商品がお手元に到着していないとのことで、大変ご迷惑をおかけしております。
配送先住所の記載時にZIPコードが抜けてしまっていたようです。
こちらのミスです。大変申し訳ございません。
下記のサイトで状況は確認できます。こちらに返送になってしまったようです。
大変申し訳ございませんが、こちらに到着してから商品を再送しますとかなりお時間がかかるので、お支払い額を全額ご返金とさせていただきたいのですが、よろしいでしょうか？よろしくお願いいたします。

English

We apologize to have caused you an inconvenience since you have not
received the item yet.
The zip code when we listed the address to which the items are sent was not listed.
It is our mistake. We apologize to you again.
You can check the status in the following website. It was returned to us.
We hate to say, but as it takes long time if we send the item to you again
after we receive it, we would like to refund the full amount that you had paid to you.
Would you agree to it?
We appreciate your understanding.

Reviews ( 1 )

kanon84 rated this translation result as ★★★ 24 Mar 2015 at 03:59

original
We apologize to have caused you an inconvenience since you have not
received the item yet.
The zip code when we listed the address to which the items are sent was not listed.
It is our mistake. We apologize to you again.
You can check the status in the following website. It was returned to us.
We hate to say, but as it takes long time if we send the item to you again↵
after we receive it, we would like to refund the full amount that you had paid to you.↵
Would you agree to it?
We appreciate your understanding.

corrected
We apologize to have caused you an inconvenience since you have not
received the item yet.
It appears that we missed the zip code when we wrote your shipping address.
It is our mistake, and we apologize for this.
You can check the status in the website below. It appears that it has been returned to us.
We hate to say this, but as it will take a long time if we send the item to you again after receiving it back, we would like to give you a full refund for it. Would you agree to this?
We appreciate your understanding.