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[Translation from Japanese to English ] We apologize to have caused you an inconvenience since you have not received...
Original Texts
商品がお手元に到着していないとのことで、大変ご迷惑をおかけしております。
配送先住所の記載時にZIPコードが抜けてしまっていたようです。
こちらのミスです。大変申し訳ございません。
下記のサイトで状況は確認できます。こちらに返送になってしまったようです。
大変申し訳ございませんが、こちらに到着してから商品を再送しますとかなりお時間がかかるので、お支払い額を全額ご返金とさせていただきたいのですが、よろしいでしょうか？よろしくお願いいたします。
配送先住所の記載時にZIPコードが抜けてしまっていたようです。
こちらのミスです。大変申し訳ございません。
下記のサイトで状況は確認できます。こちらに返送になってしまったようです。
大変申し訳ございませんが、こちらに到着してから商品を再送しますとかなりお時間がかかるので、お支払い額を全額ご返金とさせていただきたいのですが、よろしいでしょうか？よろしくお願いいたします。
We apologize to have caused you an inconvenience since you have not
received the item yet.
The zip code when we listed the address to which the items are sent was not listed.
It is our mistake. We apologize to you again.
You can check the status in the following website. It was returned to us.
We hate to say, but as it takes long time if we send the item to you again
after we receive it, we would like to refund the full amount that you had paid to you.
Would you agree to it?
We appreciate your understanding.
received the item yet.
The zip code when we listed the address to which the items are sent was not listed.
It is our mistake. We apologize to you again.
You can check the status in the following website. It was returned to us.
We hate to say, but as it takes long time if we send the item to you again
after we receive it, we would like to refund the full amount that you had paid to you.
Would you agree to it?
We appreciate your understanding.
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