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  4. I received the item today. The box...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] I received the item today. The box enclosing item is sealed with a sticker...

Original Texts
今日、商品を受け取りました。

商品が入っている箱はサイズが記載されたシールで封がされています。
このシールが破られていないもののみを注文することは可能でしょうか？
アメリカと日本では、新品商品の認識が違います。この問題がクリア出来れば販売数も伸び、あなたの利益にもつながります。

良いお返事お待ちしております。
cuavsfan
Translated by cuavsfan
I received the item today.

The box with the item in it was sealed with a sticker that said the size on it.
Is it possible to order only the items where this seal is not damaged?
Between the US and Japan the classification for new goods is different. If this problem can be resolved we will increase our order volume and you will also stand to make a profit.

I look forward to your reply.

Result of Translation in Conyac

Number of Characters of Requests:
151letters
Translation Language
Japanese → English
Translation Fee
$13.59
Translation Time
5 minutes
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

Other Translations From Japanese To English Are Made Public

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1. If you have no problem with the item, please send it to me by UPS, ASAP. When you send it by UPS, please kindly let me know the tracking number. 2. If you can't send it by UPS neither, I will cancel the order. In case of that, please refund.
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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English