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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] As for the product you ordered, it was shipped right away, but it was held at...

Original Texts
注文いただきました商品ですが、すぐに発送したのですが税関に止められてしまい、輸送が止まっていました。
その後、輸送業者を変更しましたが輸出には専用の書類と審査が必要で、現在その作業中で荷物がまだ日本にある状態です。一日も早く出荷できるように努力していますがお届けまでに2週間ほど必要です。
荷物の到着が遅れており申し訳ございません。
どうかもうしばらくお待ちいただけますようよろしくお願い致します。出荷しましたら再度ご連絡いたします。
ご迷惑をお掛けし申し訳ございません。
naoya0111
Translated by naoya0111
According to the item you ordered, we shipped it right away but it was stopped by the customs. For that reason, the transport has been stopped.
After that, we changed the carrier, but we need to have the documents checked to ship the item. We still have the item in Japan since the process is still ongoing. Even though we are trying to ship it as soon as possible, unfortunately it will take about 2 weeks to be shipped to you.
We apologize for the delay of the item.
We appreciate for your patience and we will let you know when we ship the item.

We truly apologize for this inconvenient.

Result of Translation in Conyac

Number of Characters of Requests:
232letters
Translation Language
Japanese → English
Translation Fee
$20.88
Translation Time
31 minutes
Freelancer
naoya0111 naoya0111
Starter
日本在住しています。北米に４年滞在、勤務歴があります。
翻訳は英日、日英の両方可能です。

このサイトを通じて自分自身の翻訳技術の向上、またネットワ...

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On 28 April 2021, 4 items shipped from the shop called 〇〇 were delivered to you. The price for the items is wrong. Please update the price. The total amount for the 4 items should be △△ dollars. Please see the attached image.
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naoya0111's Public Translations

Thank you for your inquiry.

Here is the current situation of the product.

The product you shipped arrived at Haneda airport in Japan yesterday.

It will arrive at our shop tomorrow or day after tomorrow.

After receiving the product, we will check the product, and then ask the manufacturer to repair it.

It will take about 10 ~ 14 days after we asked the manufacturer to repair it.

We will contact you again once we receive the product.

We truly apologize for this inconvenience and thank you for your patience.
Japanese → English
We apologize for this problem.

We have just been told by the　warehouse dealer that the item you purchased would come in our store in May.
This is our fault.
For this inconvenience, we will give you the full refund, and also let you know first.

Of course, we will give you a discount price. Thank you for your understanding.

Again we deeply apologize for this inconvenience.
Japanese → English
１、質問に答えてもらっていませんので、もう一度言いますね。オークションの画像に写っているナイフを違うナイフと交換しましたか？なんだか、私が払ったナイフの在庫が無くて違う商品を送ってきた気がします。

２、ナイフの日本からの送料で150ドルも請求する人はいません。送料が必要な高価なナイフは私が払った20ドルかかりますが、多くの日本人のディーラーは送料無料で提供してくれます。特に購入したナイフを違うナイフに交換される可能性があるので他のナイフをあなたから購入する気は現在ありません。
English → Japanese
３、ほとんどのステッカーは剥がすことが出来るので、ステッカーが水を使えば剥がれるかどうかはもう全然気にしていません。気になって知りたいのは、最初に購入したナイフを他のナイフと交換したかです。

購入したナイフは受け取けりました。そのナイフは購入したナイフのオークションページにあったナイフとは違くような気がします。オークションページにあったナイフは、持ち手にステッカーはありません。それに現在あなたは全てのオークションの写真を変更してます。（証明するために元のページの写真も保存しています。）私が持っているナイフはオークションページにあった本当のナイフですか、それとも交換品ですか？
English → Japanese