[Translation from Japanese to English ] Hello, My customer asked for a gem identification of the phenakite that bou...

Additional info

eBayで購入した石が偽物だった。

Original text

こんにちは。

そちらで購入したフェナカイトを、私の顧客が宝石鑑別に出したところトパーズだという結果が出たそうです。
偽物だと私が散々責められております。

100％フェナカイトでは無いのですか？
違うのなら今までの購入分、
全て返金してください。

宝石鑑別に出していますか？
間違いなくフェナカイトですか？

トパーズだという証拠の鑑別書の写真は後日手元に届き次第画像を送ります。

全て返金お願い致します。

Translation / English

Hello,
My customer asked for a gem identification of the phenakite that bought from you and it resulted in it being a topaz. I am blamed that I sold a fake.

Wasn’t it a genuine phenakite?
If it is different, please refund all that I bought.

Did you complete the gem identification? Is it really a phenakite?
I will send you a photo of the certification when we get it for proof as a topaz.
Be sure to refund all, please.

Translation / English

Hello.

When one of my clients have the phenakite purchased from you assessed, the stone was assessed as the topaz.
I have been accused by him/her.

Is that 100% phenakite?
If not, make a refund for all the past purchase.

Do you have your stones assessed by third parties?
Is that the phenakite for sure?

I will send you the document of assessment once it arrived to me.

Please make a full refund.