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[Translation from Japanese to English ] Unfortunately, even though I received a discount, the product arrived damaged...

Original Texts
せっかく値引して頂いたのに残念ですが商品が破損して届きました
破損個所が多いので修理は難しそうです
写真を確認してください
商品は梱包材に包まれていましたが、
もう少し高さのあるダンボールを使い底に紙などを丸めた
クッション材を追加して使ったら商品が守られたかもしれません
今後の参考にしてください
関税、送料を含めた商品代金全額を返金してください。
グローバルシッピングが保証してくれませんか？
破損個所が多いですが商品は返品しますか？
返品する場合は送料を負担してください
ご連絡お願いします
steveforest
Translated by steveforest
Despite discounting to purchase, the item was arrived broken, unfortunately. The repairing seems to be hard as there are a lot of parts being broken.
Please confirm the photo.
The item was wrapped by form but the item seems to be secured if rolled cushion in paper at the bottom if you would use taller cardboard.
Please refer to this for the future.
Please refund all the amount including tax and shipping costs.
Would Global shipping be able to ensure the matter?
As there is a lot of parts being broken, do we have to return the item?
If so, please pay the shipping cost when returning.
We are waiting for your reply soon.

Result of Translation in Conyac

Number of Characters of Requests:
237letters
Translation Language
Japanese → English
Translation Fee
$21.33
Translation Time
10 minutes
Freelancer
steveforest steveforest
Starter
I worked for the broadcaster as an engineer for over 35 years.
During my car...

Other Translations From Japanese To English Are Made Public

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steveforest's Public Translations

Please allow me to make a sudden announcement. The meeting will start 1 hour earlier than planned.
Can we use the meeting room from 14:00 to 20:00?
Japanese → English
Hi, thanks for the correction.

I would like you to check the following additional questions from the testing institute.

* The material for #12 is PC/ABS.
It is recognised as a resin which is a blend of PC and ABS.
Additional information on the ratio of the mixture is required.

It is also helpful to know if the material is more than 50% for the blend ratio if the specific value is not given.
However, if the blend ratio of ABS resin is more than 50%, it is necessary to add information on the blend ratio of styrene in ABS resin.
Japanese → English
*The material of #13 is ABS
Could you tell me the mixing ratio of styrene in ABS resin?
It helps me to know if the mixing ratio of styrene should be less than 50%. It doesn't matter if the specific value is not given.

If the material information changes, it may be possible to change the test items.
You will need one or both of the following
1 Shortage the number of tests required (it is currently impossible to test incoming material).
2 The extra cost of additional testing.

It will be decided by the answer for additional test items.

I need your prompt reply soon.
I appreciate your continued kind assistance.
Japanese → English
Did you check my message when I made the offer?
As the shipping cost is extremely expensive for DHL, I noted that the shipment should be sent via EMS to get a discount.
EMS takes more days for delivery than DHL, but I ship the item with insurance.
I will ship immediately if you allow me to ship via EMS.
This is the best way to get this guitar at a reasonable price.
However, if you want to use DHL, I cannot give you a discount of ＄〇.

Have you contacted customs?
Are you able to receive the base?

It does not seem to be possible to use the express courier.
Japanese → English