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  4. I was contacted again by the customer...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] I was contacted again by the customer who introduced 3 fans the other day. T...

Original Texts
先日3台のファンを導入したカスタマーから再び連絡を受けました。
今回導入した3台のうち、2台に不具合が発生し、2台を新品に交換しました。
ところが交換したうちの1台に再度画像に乱れが生じており、
カスタマーからクレームになっています。
製品Aについて不具合はよく発生しているのでしょうか。
製品Bは現在貴社から4台導入していますが、故障は聞いていません。
製品Aについてカスタマーから説明を求められており、考えられる原因について至急教えてください。
steveforest
Translated by steveforest
Our customer who bought 3 fans the other day contacted us again.
2 out of 3 are troubled so we had changed those 2 to new sets.
But, our customer complained that 1 of them is again having a problem with the fluctuation in the video.
Does product A have such problems so frequently?
As for product B, we already bought 4 sets from your side, but we never heard of such problems.
We are requested for an explanation from the customer. so please rush to give your possible comments regarding the cause of the trouble, please.

Result of Translation in Conyac

Number of Characters of Requests:
218letters
Translation Language
Japanese → English
Translation Fee
$19.62
Translation Time
11 minutes
Freelancer
steveforest steveforest
Starter
I worked for the broadcaster as an engineer for over 35 years.
During my car...

Other Translations From Japanese To English Are Made Public

1. I have a few questions. About oo, is the method of input more or less like this? Please see attached file. 2. Is the address that you will ask the transporting company to pick up the package the one below?? 3. Am I correct in understanding it is because the shipping fee will be direct paid to the transport company??
Japanese → English
I will buy one. By the way, I've bought some posters from you more than 10 years ago. Do you remember me? If you have any other posters from the 70's that you can sell to me, please let me know. If I want something else, I would like to purchase it together with 〇〇.
Japanese → English
As additional fee xx Yen is too high, please show the appropriate amount. As there is no reason about the current amount, I cannot negotiate with customer. The postponement of the fee of the warehouse has nothing to do with the customer, and it is is a problem in your company. For this reason, I cannot charge the customer. Is the vessel designed and manufactured by your company? If so, ...
Japanese → English
PayPal is a very quick and reliable secure payment service. If you don't have an account, please inform me of your friend's or family member's account. An account is an email address that is registered with PayPal. I will transfer the money and it can be withdrawn to the bank. You can ask your friend about the details.
Japanese → English

steveforest's Public Translations

Thank you for dropping us off at Hamamatsu Hoshi market the other day.
This time we took the opportunity to have a shop opened twice when everyone handed to see bags or wondering which piercings or earrings to choose. We were impressed by the warm consideration and little awareness of the staff to keep this lovely Hoshi market.
Thank you very much.
[December Schedule]
* 7th (Sat) and 8th (Sun) December
Creators Nagoya (Port Fair)
Japanese → English
Yesterday we did a check from A to C and there was an F/B from A.
We checked the content again with A and there is a misunderstanding in the confirmation regarding the question B, originally this 7 dollars is an expense for C and it concluded that D also has to pay.
For the result of the confirmation by A, S must refer to the various items because it is different from the normal. For this allowance, 7 dollars were secured from the point of view of F. We are terribly sorry after the agreement, but we would like to request this revision. I will attach the email from A as proof of the confirmation result. There were no objections other than this point from A.
Japanese → English
Last time no customer ordered when offered directly. For an offer via email, we never reply if a customer asks for the items and requested price. Until now, after the offer, if it is possible brand, we successfully received orders on the negotiation several times. He said it is difficult to request when the head office offers directly. There seems to be someone to support him with other supplies that he ordered. What customers want is for the head office to be able to deal with their requested brands.
Japanese → English
Mr Sato and other member in Japan are available to adjust the schedule for the following.
15:00-15:30 on 25 October.

In addition to Mr Sato, the following members will be present.
Mr A
Mr B
Japanese → English