わかりました。
現在、COVID-19の影響で5月から支払いを止めてもらっていますが、いつまで止めてもらえますか?
LATE FEEや利息は免除してもらえますか?
I got it.
Currently, I asked you to stop the payment from May due to COVID-19, and I'm wondering how long you are willing to continue this for me? Do you also waive the late fee and the interest?