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[Translation from Japanese to English ] I confirmed with the UPS representative. Custom tax under $20 cannot be prep...

Original Texts
upsの担当者に確認をしました
関税の元払いは20ドル以下の場合できないそうです
ですのでお客様に支払って頂くことになります。
20ドル返金いたします
お手数ですが関税のお支払いをお願いします

小型の発送は普段は日本郵便を使用しており、コロナウイルスのため臨時でUPSを使用しています
UPSは大量の荷物を送る時にのみ使用しているため、20ドル以下の関税は元払いできないことを知りませんでした
この度は大変ご迷惑をおかけしました
よろしくお願いいたします
helena0416
Translated by helena0416
I confirmed with the UPS representative.
Custom tax under $20 cannot be prepaid.
So I'm afraid that you will have to pay for it.
I will refund you $20.
I'm sorry for the inconvenience but please pay for the custom tax.

Normally we use Japan Post for shipping small packages but due to COVID-19, we are temporarily using UPS.
We have only used UPS for shipping large packages so I was not aware that we cannot prepay any custom tax under $20.
My apologies for the trouble caused.
Thank you.

Result of Translation in Conyac

Number of Characters of Requests:
219letters
Translation Language
Japanese → English
Translation Fee
$19.71
Translation Time
7 minutes
Freelancer
helena0416 helena0416
Standard
日本で生まれ育ち、カナダに移り住んで八年目となります。現在は心理学を学びながら、フリーランス翻訳者として活動しており、過去には学術文の翻訳などに携わった経...

Other Translations From Japanese To English Are Made Public

I'd like to ask about FBA Fulfillment Fees. Item A and item B are different models and weight is exactly same. However, FBA Fulfillment Fee for item A is $3.06 and $1.37 for item B. What is the reason for that? Registered weight is 200g for item A, but actually it weighs 181g which is same as item B. If the reason is weight, please change item A as 181g. Thank you in advance.
Japanese → English
Thank you for your reply. The item delivered to you was unfortunately damaged, but basically, we think Amazon's delivering is good. If there is another order from a different person, I think I would ship one from Amazon warehouse again. AS there are a lot of risks to ship from Japan to Canada. As for this time's case, we will issue you a partly refund for shipping and the item's damage. ...
Japanese → English
I have been a victim of several exchanges in the past. They are a few scams in the past where the other party didn't send me anything, or the contents were empty. It's not that I don't trust you, but I'm very careful when dealing with people from overseas. And I have been asking first time buyers to do business with me on my terms and conditions for over 10 years. Again, it's not that I don't t...
Japanese → English
First, for A, we calculate based on the one for C that is the same B. We are going to complete the trial calculation for C within next week. We will start calculation based on it. For this reason, we assume that we receive the correct answer within this week, and share the answer by temporary calculation within the week after the next. As for the number of day we need for it, we usually nee...
Japanese → English

helena0416's Public Translations

1. I ordered to have the item delivered by express delivery but I have not yet received it.
They are blaming it on Covid-19 but FedEx is working.
(I'm receiving items from other Indian sellers via FedEx)
2. I have paid the fee for express delivery. I want it to be shipped by the earliest FedEx delivery possible.
3. My shipping fee should be refunded if I have to wait for such a long time.
4. I am very upset. I will not clear the claim until shipment by express delivery is complete.
5. I will clear the claim once shipment by express delivery is complete and the tracking number is provided.
6. The product itself is good but every single communication is slow.
Japanese → English
Thank you for refunding me promptly.
If the post office resumes and the item is delivered to me, I will definitely pay your again via paypal.
Also, I would appreciate if you could let me know in the case that the item is returned to you.
This item is something that I've looking for for a long time and would very much like to get, so I would like to purchase from you again in that case.
Thank you for your continued help.
Japanese → English
Thank you in advance for issuing the invoice.

I have two questions.
Is the product being shipped from Germany?
When I ship the product, is it alright to use the product image and the logo image that you have on Amazon?

Thank you for referring the shipping company to me.
I consulted with the import agency in Japan today, and it seems like I need to submit documents related to the Food Sanitation Act. So I will be working with a shipping company based in Japan as I plan product shipment.
I will let you know once I have decided about the shipping company.
Japanese → English
Order

Thank you for sending me the document of the product the other day.
I would like to place an order for the below item from the quote.

- Stainless steel gift set: $22.58

For our first sale, we would like to do a test sale.
We are considering of ordering 50-100 pcs. What is the MOQ of your company?

*MOQ(Minimum Order Quantity)
Japanese → English