USPSからのこの調査の回答を受け取りました。
USPSはあなたへダメージレポートを２週間以内に提出するように伝えたとする報告書を受け取りました。
あなたが彼らに最初に連絡をした日から２週間以内に、
受け取った貨物（ダンボールを含む）を全て持ってUSPSへ行き、
ダメージレポートを申請してください。
２週間を過ぎた場合、あなたのクレームは閉じられ、私達はこの貨物の盗難に
関する保険を申請できません。
その場合、私達はあなたに返金を行い、
商品は盗まれ、損害をカバーできません。
Rating
50
Translation / English
- Posted at 24 Nov 2019 at 01:07
I have received an response from USPS regarding this investigation.
I received a report that states USPS told you to submit a damage report within 2 weeks.
Please take everything (including the cardboard box) you received to USPS and
file a damage report with them within 2 weeks from the date you first notified them.
After 2 weeks, your complaint will be closed and we will not be able to claim the insurance
for this stolen items.
In that case, we will refund you
but the item is stolen and will not be able to cover the loss.
I received a report that states USPS told you to submit a damage report within 2 weeks.
Please take everything (including the cardboard box) you received to USPS and
file a damage report with them within 2 weeks from the date you first notified them.
After 2 weeks, your complaint will be closed and we will not be able to claim the insurance
for this stolen items.
In that case, we will refund you
but the item is stolen and will not be able to cover the loss.
Rating
50
Translation / English
- Posted at 24 Nov 2019 at 02:10
We received a response about this inquiry from USPS.
USPS reported us that they informed you should submit the damage report within two weeks.
Please go to USPS station with all goods you had received(including cardboard box) and apply the damage report within two weeks calculating from the first day you contact them.
If it would be passed over two weeks, they will close your claim and we won’t be able to apply the insurance for this stolen goods.
In that case, we will refund you, still the goods are stolen, we can’t cover the loss.
USPS reported us that they informed you should submit the damage report within two weeks.
Please go to USPS station with all goods you had received(including cardboard box) and apply the damage report within two weeks calculating from the first day you contact them.
If it would be passed over two weeks, they will close your claim and we won’t be able to apply the insurance for this stolen goods.
In that case, we will refund you, still the goods are stolen, we can’t cover the loss.
