conyac
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[Translation from Japanese to English ] When I think of your feelings, the current situation is severely disappointin...

This requests contains 238 characters and is related to the following tags: "Business" "e-mail" . It has been translated 2 times by the following translators : ( kamitoki , shimauma ) and was completed in 0 hours 50 minutes .

Requested by kimshige at 18 Jul 2019 at 01:58 2617 views
Time left: Finished

あなたの気持ちを考えると、今の状況にひどく落胆してしまいます

当店は年間1000件以上の取引がありますが、
追跡番号付きの商品の紛失など、今迄に発生したことがありません

あなたはebayでOpen Caseを行っているので、
私共はebayの審議と判断の指示も、イギリスからの調査結果と併せて待っています

しかし近日中に当店からあなたへの最終判断をお伝えします

私共は、この問題の解決にほぼ24時間体制で全力で向き合っています
ご迷惑をおかけして申し訳ありませんが、ご理解を頂けると幸いです

When I think of your feelings, the current situation is severely disappointing.
Our store has been transacting for more than 100 years.
We have never have had lost items with tracking numbers until now.
I have carried out an Open Case with ebay.
We are waiting for ebay's judgement and instructions, together with results of the investigation from the UK.
Our store will let you know the final judgement in the coming days.
We are directing all of our strength to solve this problem using an almost 24-hour system.
We are sorry for the inconvenience placed on you and hope for your understanding.

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Client

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商品が届かないお客様への、こちらの状況説明の返信文です。
失礼のない、とても丁寧な英訳をお願い致します。

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