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[Translation from Japanese to English ] Thank you for your message. Now I recognized something was wrong with our pr...

This requests contains 146 characters and is related to the following tags: "Business" "e-mail" . It has been translated 2 times by the following translators : ( lumin , yuki551122 , paddington ) and was completed in 0 hours 13 minutes .

Requested by sumisaku at 12 Feb 2018 at 21:00 1161 views
Time left: Finished

ご連絡ありがとうございます。
商品に不具合があるのですね。不具合箇所の動画を撮って見せていただけないでしょうか？
問題解決のために全力を尽くしますので、ご安心ください。
お返事をお待ちしております。

1つ提案があるのですが、修理代として50USD返金させていただきたいと思うのですがいかがでしょうか？


Thank you for your message.
Now I recognized something was wrong with our product. Could you take a picture of any inconvinient parts?
Please be assured that we will make every efforts for solving this problem.
We are waiting for your reply.

And we could offer 50 dollars refundment as a replacement fee. Please consider it if possible.
Thank you very much.

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Client

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お客様からのクレーム対応です。なるべく丁寧な言い方でお願いいたします。

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