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[Translation from Japanese to English ] I don't know why it happens repeatedly, but I've got a report about a non-con...

Original Texts
なぜ連続するのか分かりませんが、また不具合の報告がありました。
今度は充電式の製品についてです。
アマゾンのレビューで星１をつけられ、写真を掲載されました。
スクリーンショットと写真をお送りします。
お客様いわく「２ヶ月ちょっとで製品から液漏れして使えなくなった。」だそうです。

現在、お客様に代替えの商品をお送りするということで交渉中です。
なんとか評価は取り下げてくれ、現在★３にしてもらっています。

以上、ご報告でした。
しかしながら製品自体は好評です。私も不具合のない製品を売りたいです。
shimauma
Translated by shimauma
I don't know why it happens repeatedly, but I've got a report about a non-conformance again.
It's about a rechargeable product.
The customer gave me one star in his review and put up a photo of the non-conformance.
I've attached a screen shot and the photo.
He said the battery of the product had leaked after about 2 months and the product had been unusable.

I'm currently negotiating with the customer about an exchange.
He has withdrawn his review and has changed the star rating to 3 stars.

This is only for your information.
However, the product itself has been selling well.
I would like to sell products without non-conformance as well.






Result of Translation in Conyac

Number of Characters of Requests:
240letters
Translation Language
Japanese → English
Translation Fee
$21.6
Translation Time
12 minutes
Freelancer
shimauma shimauma
Standard
静岡県出身、ドイツ在住のshimaumaと申します。英⇄日（TOEIC960レベル）、独⇄日（TELC B2レベル）に対応可能です。非ネイティブのブローク...

Other Translations From Japanese To English Are Made Public

Your product was declared the customs safely. We appreciate your swift and support deeply. By the way, next year, have you already made 2019's product catalog? If there is, please send it us by attachment. We would like to select product we want next year. Also, during your business trip to Hong Kong in January, could you check mails? Best regards
Japanese → English
I am grateful for yiur careful handling. I think the shoes would be returned to the shipped post office. My address may be special due to the building. The post code seems changed rcently. Please send the shoes again to the correct address. I will let you know if there is something new. Also please let me know if there is any progress.
Japanese → English
We have changed the matter earlier. The delivery should be from 2 PM to 4 PM on the 10th. Please let me know if you have any questions.
Japanese → English
Mr. Chang, Allow me to apologize for my slow response to your email. The Covid-19 situation has settled down in South Korea too - the situation is improving little by little. We can now even hold face-to-face entrance ceremonies in Japan. For our next meeting, how about the 4/18 at 13:30-14:30? I am an instructor for the newcomer training until next week, so I don't have much availability. ...
Japanese → English

shimauma's Public Translations

おくむらさん

我々のメール返信がないことを、残念に思います。
返信がないのは、これが初めてではありません。
我々は常に貴方からの質問に応え、貴方と会社を重んじてきました。
我々の質問を無視するのは無礼です。
特に、これまで１２年以上に及ぶ我々のビジネス関係を考えれば尚更です。
質問に返信されないということは、返信に時間をかける価値が我々に無いということを表すことになります。

お互いに利益を得られるよう、今後は是非メールへの返信をお願いしたいと思います。
返信が前向きな内容でない場合でも、我々を無視されるより大分ましです。

前回のメールに書かれた質問に対する返信をお待ちしております。
English → Japanese
How much would it be if I order ”Carmen kit by Adrie Stoete- HEAD ONLY Limbs set #20”?
As in the attached picture, I would like the doll to have glass eyes in chocolate brown and black baby-like hair made of mohair. (similar to Anming)
The eyes should be made of glass, not acryl.
Japanese → English
Dear I,

For your reference, I'm sending you a transportation to Narita airport tomorrow.

From Tokyo Station

Train A
Departure 13:02 → Arrival 13:57

-About 10 min. by taxi from the hotel to Tokyo station.
-If you take Train A, please go to "Marunouchi-guchi" at the Tokyo station by taxi.
-The platforms are No. 3 and 4 (Basement 5th floor)
It takes about 15 min. to the platforms on foot.
-All seats are reserved.
-All seat are unreserved. (Seat selection is not possible.)
-The nearest station is "Narita Airport Station".
-Check-in counter is at the Terminal 1.









Japanese → English
It's been a while. How are you?
I'm doing fine.
I would like to receive a quotation for a doll.
(If the price is acceptable, I will order from the URL of order form that you told me before.)

I would like a doll that exactly looks like Barnabe which you made for me before.
You emailed me a picture of the finished doll on February 7, 2018 at 10:52.
I would say that the picture is a kind of dark (the doll looks darker.)
I will send you a picture that I took.




Japanese → English