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[Translation from Japanese to English ] I don't know why it happens repeatedly, but I've got a report about a non-con...

Original Texts
なぜ連続するのか分かりませんが、また不具合の報告がありました。
今度は充電式の製品についてです。
アマゾンのレビューで星１をつけられ、写真を掲載されました。
スクリーンショットと写真をお送りします。
お客様いわく「２ヶ月ちょっとで製品から液漏れして使えなくなった。」だそうです。

現在、お客様に代替えの商品をお送りするということで交渉中です。
なんとか評価は取り下げてくれ、現在★３にしてもらっています。

以上、ご報告でした。
しかしながら製品自体は好評です。私も不具合のない製品を売りたいです。
shimauma
Translated by shimauma
I don't know why it happens repeatedly, but I've got a report about a non-conformance again.
It's about a rechargeable product.
The customer gave me one star in his review and put up a photo of the non-conformance.
I've attached a screen shot and the photo.
He said the battery of the product had leaked after about 2 months and the product had been unusable.

I'm currently negotiating with the customer about an exchange.
He has withdrawn his review and has changed the star rating to 3 stars.

This is only for your information.
However, the product itself has been selling well.
I would like to sell products without non-conformance as well.






Result of Translation in Conyac

Number of Characters of Requests:
240letters
Translation Language
Japanese → English
Translation Fee
$21.6
Translation Time
12 minutes
Freelancer
shimauma shimauma
Standard
静岡県出身、ドイツ在住のshimaumaと申します。英⇄日（TOEIC960レベル）、独⇄日（TELC B2レベル）に対応可能です。非ネイティブのブローク...

Other Translations From Japanese To English Are Made Public

I'm sorry for my late reply. I understand. As you purchased a Godzilla figure, I will offer this item to you for $140. The Godzilla figure should be shipped out tomorrow on June 20. As a free gift, I will enclose a ticket holder with pictures of Shin Godzilla & Godzilla. Please note that the Godzilla figure will not come with a box. Thank you very much for your purchase. *Shipping is...
Japanese → English
Wishing you a happy new year! The covid-19 pandemic isn't settled down yet, that makes us so nervous indeed. By the way, the attached display A is to install at our event booth, which is 6000x5400mm in January. Would it be possible to order it with an amendment of the size? In that case, please let me know the cost along with the lead time. We need a item by 23rd of January sharp. As for t...
Japanese → English
Regarding the final book A and B, both are of no comments given and also, there is a minor comment. However, it seems that it was approved and returned. I will attach the evidence on the final return. For this reason, I could understand that the remaining 10% will be claimed. I will send you an invoice, so please proceed with the payment after confirming. If there are any issues, please advi...
Japanese → English
We are willing to work with you on the next project, and we have already scheduled several factories. We are also reviewing the prices for each item to make sure we can meet your expectations. Unfortunately, the price of metal materials has gone up recently, and the overall cost of equipment has gone up a bit. To compensate for this, we have drastically cut down on design costs and shortened...
Japanese → English

shimauma's Public Translations

Thank you for your message.

I would like to return the item, not to exchange it.

My customer wanted this item, but it wasn't delivered on time.
I'm sorry to tell you this, although I asked you to check the item and send it in order to avoid any trouble.

Would it be ok if I would return the item to you?

After receiving the returned item, please give me a full refund.

Thank you in advance for your response.








Japanese → English
おくむらさん

我々のメール返信がないことを、残念に思います。
返信がないのは、これが初めてではありません。
我々は常に貴方からの質問に応え、貴方と会社を重んじてきました。
我々の質問を無視するのは無礼です。
特に、これまで１２年以上に及ぶ我々のビジネス関係を考えれば尚更です。
質問に返信されないということは、返信に時間をかける価値が我々に無いということを表すことになります。

お互いに利益を得られるよう、今後は是非メールへの返信をお願いしたいと思います。
返信が前向きな内容でない場合でも、我々を無視されるより大分ましです。

前回のメールに書かれた質問に対する返信をお待ちしております。
English → Japanese
How much would it be if I order ”Carmen kit by Adrie Stoete- HEAD ONLY Limbs set #20”?
As in the attached picture, I would like the doll to have glass eyes in chocolate brown and black baby-like hair made of mohair. (similar to Anming)
The eyes should be made of glass, not acryl.
Japanese → English
Dear I,

For your reference, I'm sending you a transportation to Narita airport tomorrow.

From Tokyo Station

Train A
Departure 13:02 → Arrival 13:57

-About 10 min. by taxi from the hotel to Tokyo station.
-If you take Train A, please go to "Marunouchi-guchi" at the Tokyo station by taxi.
-The platforms are No. 3 and 4 (Basement 5th floor)
It takes about 15 min. to the platforms on foot.
-All seats are reserved.
-All seat are unreserved. (Seat selection is not possible.)
-The nearest station is "Narita Airport Station".
-Check-in counter is at the Terminal 1.









Japanese → English