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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] Thank you for contacting me. It is quite rare for the shipping of items from...

Original Texts
ご連絡ありがとう。
日本から南米に向けての商品の発送は無事に届かないことが多いです。
そして到着するとしてもかなり時間が掛かります。
そこで私はあなたに２つご提案します。

1つ目は今回のオーダーをキャンセルしてください。全額返金いたします。

2つ目は今アメリカの倉庫にあるので速達で1つお送りします。1月31日に届けられます。

このたびはご不便をかけて申し訳ございません。連絡をお待ちしています。
michael_1987
Translated by michael_1987
Thank you for contacting me.
It is quite rare for the shipping of items from Japan to South America to happen without incident.
And if they do arrive, it takes a long time.
So I have 2 suggestions for you.

1. Cancel this order and I will give you a full refund.

2. Right now they are in a warehouse in America, so I will dispatch 1 and it will arrive on the 31st of January.

I'm so sorry for any inconvenience. I await hearing from you.

Result of Translation in Conyac

Number of Characters of Requests:
192letters
Translation Language
Japanese → English
Translation Fee
$17.28
Translation Time
8 minutes
Freelancer
michael_1987 michael_1987
Standard
I was born in Australia. At the age of 21, a strong interest in Japanese hist...

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Here is the information about the farmer dealing with bread and vegettable. Although the information is written in Japanese, I am attaching it. I would be happy if someone can translate the portion of the information which Mr. ○○○ needs.
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I temporarily paid the debt you owed to your friend because you were in trouble. I will bring a promissory note tomorrow for you to sign it. You didn't answer my calls and uploaded pictures of you sightseeing on Facebook while you said you ware in a hospital. Now, I understand that everything you say is a lie and won't trust you any more. Don't make fun of Japanese. You are the lowest...
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Is the product properly inspected before shipping? I previously purchased order number 0000, but the zipper on this item was only half open. Inspection is not enough. Defective items are also subject to customs duties and sales taxes. Before shipping, please make sure that the product has no defects (scratches, stains, etc.) Please send me the item with all branded accessories included...
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michael_1987's Public Translations

The product that the buyer ordered has already arrived. You can check with the tracking number.
If it is just that the buyer is unsatisfied with the product, that is not a mistake of mine. The buyer left me negative feedback based on that, but Amazon recognized that and removed that evaluation for me.
If the buyer submits a claim, does Amazon accept them unconditionally? I will receive a return, but are you aware of the strangeness of the buyers wording?
If the buyer would like to return, below is the appropriate address.
Japanese → English
When the documents have been published, it seems like the contents are going straight to the one in charge by email as well. I'm so sorry, it is necessary for do an collection request there. Could you call this number? Please stick this document to the item. I was told that delivery will take over 2 weeks, so I have used a different trading company this time.
Searching for past emails has really taken up too much time. If you have any questions for me, could you please write them when you email me. Even I don't like being asked the same question over and over again. If you understand, could you please respond.
Japanese → English
Thank you for your reply. We will proceed with the half price return, so please wait while the payment is being concluded.

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Although the product was mistakenly purchased by the customer, as it is a food product, we cannot accept returns.

Through contact with the customer, we have agreed upon a 50% payment return. However, on the management screen, I can only choose a full price return.

How can I do a half price return?

Thank you in advance for your reply.
Japanese → English
We are currently in the process of creating the manual. I will list what I feel are defects.
Please advise on how I can improve them.

Problem points:
*When the app is opened on an iPhone, forced closure happens often.
* When starting the upload on an iPhone, forced closure happens often.
* In the explanation, a Wi-Fi password is requested, but there is none.
* There is a lag of 15 minutes from uploading to the iPhone to seeing it on the device.
* When opening the app on an Android the Wi-Fi connection mark shows, but it does not synchronize with the playlist.
Japanese → English