ご質問です。
お客からキャンセルを希望する内容のメールが届きました。
しかし、キャンセルリクエストを頂いていません。
キャンセルリクエストを貰わずにこちらでキャンセル処理をすると
アカウントに悪影響が出ると思います。
お客にメールを送ってもその後返信がありません。
このままでは発送遅延が発生してしまいます。
この場合の対処法はどうすればよろしいでしょうか？
オーダーＩＤはＡＡです。
Rating
50
Translation / English
- Posted at 08 Jan 2017 at 14:56
I have a question.
I received an email requesting cancellation from a customer.
But I have not received a cancellation request.
If I process cancellation without receiving the cancellation request,
the account will be ill affected.
I sent an email to the customer, but has not heard from him or her yet.
If this situation continues, I have to delay sending.
How should I handle it in this case?
The order ID is AA.
I received an email requesting cancellation from a customer.
But I have not received a cancellation request.
If I process cancellation without receiving the cancellation request,
the account will be ill affected.
I sent an email to the customer, but has not heard from him or her yet.
If this situation continues, I have to delay sending.
How should I handle it in this case?
The order ID is AA.
Rating
52
Translation / English
- Posted at 08 Jan 2017 at 14:59
I have a question.
I have received an e-mail that the client cancelled the order.
But I have not received a "Cancel request".
I think that if I proceed without "Cancel request" it may affect badly on the account.
I have sent an e-mail to the customer but I did not receive any reply from him.
That is why there is a delay in delivery.
What should I do in this sutuation?
ID of the order is AA.
I have received an e-mail that the client cancelled the order.
But I have not received a "Cancel request".
I think that if I proceed without "Cancel request" it may affect badly on the account.
I have sent an e-mail to the customer but I did not receive any reply from him.
That is why there is a delay in delivery.
What should I do in this sutuation?
ID of the order is AA.
