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[Translation from Japanese to English ] Here are the measures we are submitting regarding the delay in shipments as y...

Original Texts
ご指摘いただいた通り、出荷が遅れてしまった事に対する改善策を提示させていただきます。
まず、出荷が遅れてしまった事の原因として２つの理由が挙げられます。

１.配送担当者の不足
２.出荷通知の押し忘れ

これらの対応策として以下の事を実施しました。

１.配送担当を新たに雇用し、連携をする事で注文が多く入っても配送期限までに必ず出荷が間に合うようになりました。
また、配送業者と提携し、出荷準備ができてから出荷するまでのスピードが格段に早くなりました。 ２.スタッフの教育を徹底して行い、ミスがなくなるよう指導しました。
同時にお客様への返信も素早く行うよう指導しております。

以上の対応に加え、今後はFBAサービスを多く利用する予定ですので、今後は一層顧客サービスの向上が図れます。
改めましてこの度はお客様並びにAmazon様に多大なご迷惑をおかけしました事をお詫び申し上げます。
どうぞ、以上の内容をご確認いただき、販売再開させていただきますようお願い致します。
scintillar
Translated by scintillar
As you pointed out, we are suggesting measures to reform the shipping being late.
Firstly, two reasons have been given as the cause of the shipping being late.

1. The person in charge of delivery was not satisfactory
2. Forgetting to make the shipping report

We have implemented the following as measures for improvement.

1. We hired a new delivery manager, and even if there are a lot of orders, we've made sure that the shipping is always done within the delivery deadline through co-ordination.
Also, we co-ordinated with the delivery contractor, and by making preparations for shipping, the speed until shipping has become much faster.

2. We've implemented thorough staff training, and we're coaching them so that there are no mistakes.
At the same time, we are coaching them so that replies to customers are made promptly.

In addition to the above, from now on we plan to use the FBA service a lot, so we can aim to improve customer service even more.
We offer our apologies to customers and Amazon users for causing such great trouble on this occasion.
Can you please review the details above, and please allow us to resume sales.
Contact

Result of Translation in Conyac

Number of Characters of Requests:
421letters
Translation Language
Japanese → English
Translation Fee
$37.89
Translation Time
25 minutes
Freelancer
scintillar scintillar
Standard
I have the Japanese Language Proficiency Test Level 2 and completed a one-yea...
Contact

Other Translations From Japanese To English Are Made Public

I was awaiting your contact. I will pay for the shipping fee for the additional order via PayPal, so please ship it ASAP after confirmation. I have purchased an item from your shop in the past, and I would like to continue doing so. However, hearing no reply from you for over 3 weeks like this time would cause a major negative impact to my work schedule so it is difficult to continue the b...
Japanese → English
Regain the direction of the leg when you assemble, please follow the image surely. If the product has tilt, we cannot make it good product. ※ Please make 2 iron legs welded. Please make it so that they will not be tilt when attaching.
Japanese → English
Our Japanese client has a query about how to use this additive. The document says ‘just put it into the machine like conventional plastic.’ Can you tell me how to use it a little more concretely? Regarding this, I'm unfamiliar with the plastic manufacturing process so it may be a foolish question, however please bear with me. If you find it easier to answer this question via a ZOOM meeti...
Japanese → English
Hello, Mr. Coco! I'm sorry for the delay in contacting you. We don't have the cups and saucers in stock, and if we were to order and produce them now, we would have to send them in March of next year. Since the cup and saucer is an elaborate design, the normal selling price is about 13,000 yen to 18,000 yen without tax. What do you think?
Japanese → English

scintillar's Public Translations

Hello
I made the order list.

From now on, I will update this list when I make an order.

Could you fill the blue Excel file one time on the 2nd-3rd?

G column is the stock status
If it's in stock, it can be sent immediately=stock
If not, estimated day of arrival is entered
If it can't be sent=not available

Please enter the amount in the I column.

I will take charge of the other Excel files.

How is this for you?
Japanese → English
If we were to say which one, we'd maybe be talking about the idea for the Linux plan.
When we want to do hand-edit, if we use a hoge file, the good thing is we can understand it, but if we hand-edit a fugo file, how many of the two hoge and fugo files would there be?
If we can change the hoge file through foo API, I think we won't need the fugo file, but is there a reason why that can't be done?
Could you please let me know if there is any information that can clear things up around those details?
Japanese → English
・A company's yearly payment and the compensation for the cost of SAP are not related to the fee for ERP. That is a problem with SAP itself, and above all, we are not satisfied with the functioning and service of SAP.
・Regarding SAP, Mr. Sato concluded the contract with some difficulty, and because it's take 7 years already to construct a system that can be understood, so from now on, we feel we would like to use NEC. Above all, we are most confident in Tom, so we've decided we'd like to continue the contract. However, on top of this, if a solution to the problem isn't devised, in the worst case, we'll have to switch over to another company.
Japanese → English
I must submit these documents, such as the manual and the diagrams, together to A.
- Acknowledgement of the written application with the application details recorded on it.
- I'll purchase a revenue stamp for the commission charge portion of the statement of payment of the commission charge, and paste it to the documents.

1. Application details
2. Type of approval
3. Name and model of the device
4. Manufacturer's company name, address, representative's name
5. Period for receiving inspection for approval
6. Notes
Japanese → English

scintillar's Services

日本語のウエブサイトを英語に翻訳できます。
1,800 yen per hour
Simple Tasks & Others / Other