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[Translation from Japanese to English ] The shipment of Hasqverna arrived with a serious damage on the box. I bought ...

Original Texts
Hasqvernaの商品の箱がひどいダメージを受けています。新品で購入したものが、中古商品になってしまいました。DHL Japanに確認したところ、DHL Japanの従業員が箱をダメにしてしまいました。DHL Japanは弁償するといっています。
MYUSからクレームを出してください。
[deleted user]
Translated by [deleted user]
The shipment of Hasqverna arrived with a serious damage on the box. I bought a brand-new merchandise, but it arrived looking like a second-hand. I contacted DHL Japan, and they admitted that the damage to the box was caused by their employee. They said they will reimburse.
Please submit a complaint via MYUS.

Result of Translation in Conyac

Number of Characters of Requests:
143letters
Translation Language
Japanese → English
Translation Fee
$12.87
Translation Time
about 2 hours

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[deleted user]'s Public Translations

Sorry to trouble you, but would you mind sharing your opinion?
Looking forward to hearing from you.

The last but not the least:
I sincerely apologize for causing you a big trouble although it was an accident during transport.
I am very sorry. Please accept my apologies.
Japanese → English
こちらで捨ててしまうか廃棄処分することができるかどうかをお尋ねですか？ご連絡ください。
English → Japanese
Thank you for your email.
My sincere apologies for non-delivery of the item.
I will resend it as soon as possible.
As a token of apologies, I would like to give you one of the below items.
Please pick one out of five.
1
2
3
4
5
Thank you for your email.
This DVD is for the region A.
You can use it in South/North America, Southeast Asia, Japan, Korean Peninsula, and Taiwan.
Japanese → English
Hello,
Hope this email finds you well.
I was wondering if you could send me the catalogs for the vehicles your company is dealing.
I would truly appreciate it if you could kindly send me 3 catalogs for each manufacturer and model.
Of course, I will pay for them including shipping charge.
Looking forward to hearing from you.
Best regards,
Japanese → English