[Translation from Japanese to English ] I'm sorry. My room you booked is always used by another guest so I can't ...

Original text

すいません。

あなたが予約してくれた私の部屋には、いつも別のゲストが宿泊していますので、宅配便を受け取ることができません。

お力になれず申し訳御座いません。

どうぞよろしくお願い致します。

Translation / English

I'm sorry.

My room you booked is always used by another guest so I can't recieve packages.

I'm sorry for not being able to help you.

Thank you.

Translation / English

I am sorry.

The room you reserved for me is where another guest always stays, and I cannot receive
a package.

I wish I could be more helpful to you.

Thank you.