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[Translation from Japanese to English ] I ordered four items of this prodecut from a seller called ○○, and received t...

Original Texts
私は○○という売り手からこの商品を4個注文し、それらを受け取りました。しかしそのうち2個がバルクパッケージで、リテールパッケージや説明書がついていませんでした。写真を添付しますのでご確認ください。私は売り手に連絡をしました。しかし売り手は「商品はカタログと同じものなので、返金もしないし交換もしない」と回答がありました。私は日本に住んでいます。商品を返送するにしても送料を負担しなくてはいけません。どのように対処すればいいかアドバイスをいただけますでしょうか。ご連絡お待ちしてます
bluejeans71
Translated by bluejeans71
I ordered four items of this prodecut from a seller called ○○, and received them.
But two of them were bulk packages with no retail package or specification.
Please confirm the attached image. I contacted the seller. However, he gave me the following
response: "As the products are what you see in the catalog, I neither refund you nor replace them."
I live in Japan; I would have to cover the shipment charges if I were to return them.
Would you give me some advice about how to handle this case?
I am looking forward to hearing from you.
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Result of Translation in Conyac

Number of Characters of Requests:
240letters
Translation Language
Japanese → English
Translation Fee
$21.6
Translation Time
19 minutes
Freelancer
bluejeans71 bluejeans71
Standard
This is a Japanese freelance translator having a command of English.
(My Sp...
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Other Translations From Japanese To English Are Made Public

Hello, Have you found C88 after that? I changed the delivery to UK to Fedex from Dec. I got 2 units of C88 which I delivered in last month. Is this document right to submit? Also, 2 months passed after I made a contract with your company. Have you received C79 of your company? That's all. Thanks.
Japanese → English
Thank you for your reply. I attached the individual number with signature. Would this individual number be fine for you since it is written only in Japanese? ○○ is my individual number. Thank you in advance.
Japanese → English
A countless apologies. Let me do a final confirmation. Do you mean that the red dirt I could see in image 3 does not exist in the actual item?
Japanese → English
Hello. I very appreciate your acceptance of the small amount of order at this time. Firstly, I will make an order the 100 pcs of Stainless steel gift set. Regarding the Incoterms, we will alight for EXW. About the shipping. do you have an account for forwarder such as DHL or FEDEX?
Japanese → English

bluejeans71's Public Translations

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Regarding Bulk Purchase
Do you have further discounts for buying 500 PCs or 1,000 PCs?

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bluejeans71's Services

Tourism Translation and Industrial Translation in General
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