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[Translation from Japanese to English ] I ordered four items of this prodecut from a seller called ○○, and received t...

Original Texts
私は○○という売り手からこの商品を4個注文し、それらを受け取りました。しかしそのうち2個がバルクパッケージで、リテールパッケージや説明書がついていませんでした。写真を添付しますのでご確認ください。私は売り手に連絡をしました。しかし売り手は「商品はカタログと同じものなので、返金もしないし交換もしない」と回答がありました。私は日本に住んでいます。商品を返送するにしても送料を負担しなくてはいけません。どのように対処すればいいかアドバイスをいただけますでしょうか。ご連絡お待ちしてます
bluejeans71
Translated by bluejeans71
I ordered four items of this prodecut from a seller called ○○, and received them.
But two of them were bulk packages with no retail package or specification.
Please confirm the attached image. I contacted the seller. However, he gave me the following
response: "As the products are what you see in the catalog, I neither refund you nor replace them."
I live in Japan; I would have to cover the shipment charges if I were to return them.
Would you give me some advice about how to handle this case?
I am looking forward to hearing from you.
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Result of Translation in Conyac

Number of Characters of Requests:
240letters
Translation Language
Japanese → English
Translation Fee
$21.6
Translation Time
19 minutes
Freelancer
bluejeans71 bluejeans71
Standard
This is a Japanese freelance translator having a command of English.
(My Sp...
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Other Translations From Japanese To English Are Made Public

Thank you very much for your kind contact. I'm sorry that I caused you trouble because of my insufficient English ability. My mother runs an English school in Japan and has more than 300 students. In Japan, many people hesitate to purchase items directly from overseas website. Therefore, when a student wants some book, I order it instead of him/her and have it delivered. Is it diff...
Japanese → English
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I am sorry for this sudden introduction. We need to hold B before A due to be on 2 February. Although, it will be hard to have all the member asked attend as there are too many related people, please attend to it if possible. If the date is needed to change, we will let you know. Also, we need to have this value, and we need to have your response for next week's report. As for the book, w...
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I visited my grandmother and my cousin's house during the winter holidays. It was the first time in four years that I was able to see them. At the end of the year I was able to spend time with my grandmother for the first time. We went to eat motsunabe and mizutaki together. We had a very good time and I was very happy. My cousin is a 9 year old girl and I made a cardboard house with her a...
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bluejeans71's Public Translations

Do you mean that he will be in charge of the job which she has handled so far? How will you deal with the issue as each person is in charge of different brands? She can perfectly respond to each request by each client. On the contrary, he does not accept the requests by the clients; he puts his own requests first and foremost, which has made me be a negotiator among him and his clients. And the content of the documents he has forwarded to me is far from perfect, which gives me the trouble to check the content each time. Though he has so far sent documents only to me, is it not a problem that he will contact each client by himself?
Japanese → English
Once I accepted an old obi sash, which unfortunately had stains with uses over a long period of time; I had no idea what to do with the obi sash.
And then, it occurred to me that a traditional dye method for indigo could help the obi sash be reborn as a new material. This made me bring the sash to the workshop of Ai Hirako.
Here are an obi sash dyed four times and another one dyed five times. Each process of dyeing made the color darker, but they were dyed in vivid indigo.

At first I thought of using it for the liner, but as it has been dyed in this vivid indigo color, I am thinking of creating a splendid work with the obi.
Japanese → English
We will offer the best security measures by analyzing specific risks of Web 3 and its weaknesses with the following techniques: Know-hows which A has gained with security analyses for systems; achievements, knowledge and experiences which A has gained by engaging in Web 3 block chain businesses; and achievements in security diagnoses and trust in Web 2 system.

A & B Web 3 Security Diagnosis Service
Japanese → English
A Corporation (Address: Shibuya-ku, Tokyo; Partners: A, B, mentioned as “We” below), with a mission to “Maximize the Possibilities of Entrepreneurs!” and A Corporation, an affiliate company of A Group (Headquarters: Shinjuku-ku, Tokyo, CEO: A, and mentioned as ABC below) are announcing that “Web 3 Security Diagnosis Service”, a system which proposes solutions to security issues on Web 3 system, will be available starting on August 28, 2024.
Japanese → English

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