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  4. I checked the item now, and the blue ...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] I checked the item now, and the blue cover was missing, so I will ship it for...

Original Texts
現在、商品を確認したところ、商品のカバー(青色のケース)がありませんでしたので、
今回、特別に送料無料で配送したいと思います。それでいいですか？

-

あなたに送る商品は高額ですので、税関の問題を回避するため別々の日に送ります。

商品番号A1は本日、発送いたしました。商品番号A2は、2日後に発送いたしますので

しばらくお待ちください。商品は4日から6日で届きます

あなたが家にご不在のときは、不在者通知がポストに投函されていますので、
再配達をご依頼ください

トラッキング番号は以下のとおりです
[deleted user]
Translated by [deleted user]
At the moment, I checked the products and found the cover of the products (blue-colored case) was missing.
In this case, we would like to make the shipping cost free. Would it be acceptable for you?

Since the products we will send you are expensive, we will send them on a different day in order to avoid custom problems.

We have already shipped out the product number A1, and will ship out A2 two days later.
Thank you in advance for your patient. The products will reach you in four to six days.

In case you are not home, a delivery notice will be posted. Please request a redelivery.

The tracking numbers are as follows:


Result of Translation in Conyac

Number of Characters of Requests:
239letters
Translation Language
Japanese → English
Translation Fee
$21.51
Translation Time
18 minutes

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[deleted user]'s Public Translations

I have an inquiry regarding ○○ which I bought before. I should have contacted you immediately after I received it, but some of the products were leaking as shown in the photo attached in the e-mail. The products, package and explanatory booklet were wet with something like oil. I believe the liquid contained in ○○ leaked, and wonder if the products have defects. Or, is this oil-like liquid harmless to human as the leak is not a problem?

Will be awaiting for your reply.
Japanese → English
Thank you very much for your question.
We are very sorry for the inconveniences caused by this.
We have sold just one unit of this in the past.
By mistake, we posted the photo of the old unit, not the photo of the current one.
Since it is our mistake, how about that we refund the total amount and you keep and use it if no problem with the movement itself?

Please accept our sincere apologies.
Will look forward to hearing from you.
Japanese → English
I cannot use the coupon code which I could use until yesterday.
The page of the product mentions that a 20% discount will be applied with this coupon code.
Why can't I use is?

Could you please deduct $23.40 from the credit card bill which was already settled?
Unless I can use the coupon, there is no meaning for me to cancel it and reorder it.
Please provide me with a coupon code which discounts 20%.

I am not going to cancel this order.
Instead, I would like you to send the product out immediately.
Please provide me with the expected shipping date.
Will you be able to send it out by Jan. 29?
Japanese → English
Re: The specifications of your products

Hello.
Please kindly advise me regarding the specifications of "AAA" and "BBB."
Is my understanding below correct?
The wheels of "AAA" turn 180 degrees and have repulsion force.
The wheels of "BBB" turn 360 degrees and have no repulsion force.
Your feedback will be highly appreciated.
Thank you.
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