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  4. I inquire about how you handle the bu...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] I inquire about how you handle the buyer. As feedback was rated 1, I checked...

Original Texts
御社のバイヤーとの対応に付いてお伺いします。
フィードバック1が付いていたので、バイヤーに確認したところ、違う商品が届いていたので
バイヤーがアマゾンに相談したところ、違うセラーから購入するようアドバイスを受けたとの事。
もし我々が違う商品が届いていた事を知っていたら、早急に再送するなど適切な対応する自信ありました。なぜアマゾンは我々に連絡せずにバイヤーと問題の解決を図ろうとしたのか教えてください。
我々はこれにより間違えた商品を送っただけのセラーとなってしまっています。
[deleted user]
Translated by [deleted user]
May I ask about your buyer and their response.
I got feedback1 so I contacted your buyer, and they said that they received a wrong item and that they were advised to buy from a different seller when they asked Amazon.
If we had known that they got a wrong item, we could definitely have sent a right item as soon as possible. Can you tell us why Amazon tried to solve the problem without contacting us?
We end up being a seller who just sent a wrong item because of this.

Result of Translation in Conyac

Number of Characters of Requests:
234letters
Translation Language
Japanese → English
Translation Fee
$21.06
Translation Time
13 minutes

Other Translations From Japanese To English Are Made Public

If possible I would like to place an order for 1,000 euros per month so please give me some time. It takes about 1 to 2 weeks to purchase from your shop and sell at my shop. Then it takes additional time to get the items sold too. If the discount rate can be applied to all items at your store, there are others I'd like to order as well. I would like to purchase this item and would you apply ...
Japanese → English
We're checking with our Account Department and factory if we can sell testing machine which is our asset to you or not. Could you wait for a while? And let me make sure the following points. - Which branch is the issuer of PO? - If the test was in fail, under what conditions are you planning to return it to us? Our best is DDP our factory. If it's difficult for you, we would like to reque...
Japanese → English
I requested for the shipment on August 13, but the status is still "Queue". It's written that most freights will be shipped within 4 days, but it's still not shipped. I added the "Urgent Handling" option as well, when will it be shipped?
Japanese → English
1 Could I have an estimate as I would like to order 25pcs of SmartiPi Touch 2 again? Lastly, I bought 25pcs at ＄362.5. Could you tell me the total amount including the shipping cost, please? The address to be shipped to is for the following. 2 I have one thing to ask you now. Wondering if how much it would cost this for ordering 50pcs? Would you let me have the price list for wholesale for...
Japanese → English

[deleted user]'s Public Translations

e.g.) Refunding 1 ticket out of 2 tickets purchased → 8,963 yen ＋ fee for registered mail max 392 yen
e.g.) Refunding 2 ticket out of 2 tickets purchased → (8,963 yen×2tickets) ＋ fee for registered mail max 392 yen ＋ delivery fee 617 yen

※The number for information center that we informed was incorrect. We are very sorry.
The following number is the correct one.

Information center
03-6746-3372 (weekdays13：00～17：00/not available on weekends and holidays)
Japanese → English
Once it is arrived to you, please bring your personal ID to the post office and get a refund within the period that is written on the postal transfer payout certificates.

【About the amount of a refund】
・8,963yen（ticket fee 8,400yen + system usage fee 455yen +fee for an exclusive advance offer 108yen）× the amount of money for the tickets for a refund
・fee for the recorded mail max392yen（only for those who purchased the tickets through the recorded mail）
・delivery fee 617yen per performance（only for those who gets a refund for all the tickets for one performance)
Japanese → English
The procedure varies depending on the types of a play guide, so check how to get a refund with the one from which you purchased.
Time period for getting a refund: Aril 25th (Mon) ~ May 31st (Tue)
※Please be aware that you cannot get a refund after the period.

＜Those of who purchased from Koda gumi／playroom＞
●Those of who purchased from Official fan club【Koda gumi】・mobile fan club【playroom】
Japanese → English
(For example, if you want a refund for 2 tickets out of 4 tickets purchased, send back 2 tickets.)
※If you return more than one tickets, the person who purchased needs to send all of the tickets together.
※ You cannot get a refund for the tickets purchased unless you purchased from Koda gumi／playroom as an exclusive advance offer.

〔things you need to send back〕
1．the ticket(s) for which you want to get a reffund
※Please send back only the tickets for whoch you want to get a refund
2．note on which the following things are written
・your membership number/address/birthday/number with which we can contact you during the daytime/the number of tickets for which you want to get a refund
英語に翻訳してくだ
Japanese → English