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  4. I inquire about how you handle the bu...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] I inquire about how you handle the buyer. As feedback was rated 1, I checked...

Original Texts
御社のバイヤーとの対応に付いてお伺いします。
フィードバック1が付いていたので、バイヤーに確認したところ、違う商品が届いていたので
バイヤーがアマゾンに相談したところ、違うセラーから購入するようアドバイスを受けたとの事。
もし我々が違う商品が届いていた事を知っていたら、早急に再送するなど適切な対応する自信ありました。なぜアマゾンは我々に連絡せずにバイヤーと問題の解決を図ろうとしたのか教えてください。
我々はこれにより間違えた商品を送っただけのセラーとなってしまっています。
[deleted user]
Translated by [deleted user]
May I ask about your buyer and their response.
I got feedback1 so I contacted your buyer, and they said that they received a wrong item and that they were advised to buy from a different seller when they asked Amazon.
If we had known that they got a wrong item, we could definitely have sent a right item as soon as possible. Can you tell us why Amazon tried to solve the problem without contacting us?
We end up being a seller who just sent a wrong item because of this.

Result of Translation in Conyac

Number of Characters of Requests:
234letters
Translation Language
Japanese → English
Translation Fee
$21.06
Translation Time
13 minutes

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[deleted user]'s Public Translations

e.g.) Refunding 1 ticket out of 2 tickets purchased → 8,963 yen ＋ fee for registered mail max 392 yen
e.g.) Refunding 2 ticket out of 2 tickets purchased → (8,963 yen×2tickets) ＋ fee for registered mail max 392 yen ＋ delivery fee 617 yen

※The number for information center that we informed was incorrect. We are very sorry.
The following number is the correct one.

Information center
03-6746-3372 (weekdays13：00～17：00/not available on weekends and holidays)
Japanese → English
Once it is arrived to you, please bring your personal ID to the post office and get a refund within the period that is written on the postal transfer payout certificates.

【About the amount of a refund】
・8,963yen（ticket fee 8,400yen + system usage fee 455yen +fee for an exclusive advance offer 108yen）× the amount of money for the tickets for a refund
・fee for the recorded mail max392yen（only for those who purchased the tickets through the recorded mail）
・delivery fee 617yen per performance（only for those who gets a refund for all the tickets for one performance)
Japanese → English
The procedure varies depending on the types of a play guide, so check how to get a refund with the one from which you purchased.
Time period for getting a refund: Aril 25th (Mon) ~ May 31st (Tue)
※Please be aware that you cannot get a refund after the period.

＜Those of who purchased from Koda gumi／playroom＞
●Those of who purchased from Official fan club【Koda gumi】・mobile fan club【playroom】
Japanese → English
(For example, if you want a refund for 2 tickets out of 4 tickets purchased, send back 2 tickets.)
※If you return more than one tickets, the person who purchased needs to send all of the tickets together.
※ You cannot get a refund for the tickets purchased unless you purchased from Koda gumi／playroom as an exclusive advance offer.

〔things you need to send back〕
1．the ticket(s) for which you want to get a reffund
※Please send back only the tickets for whoch you want to get a refund
2．note on which the following things are written
・your membership number/address/birthday/number with which we can contact you during the daytime/the number of tickets for which you want to get a refund
英語に翻訳してくだ
Japanese → English