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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] Sorry for the confusion. I will be happy to answer your questions. I am t...

Original Texts
混乱させて申し訳ありません。
回答をさせていただきます。

私は、発送した小包にすべてにトラッキングナンバーを付け追跡しています。
下記サイトで確認ができます
http；//

発送状況をチェックしている中で、Retention扱いになっているお客さま全員にメールを送ります。
理由は、Retention期間が過ぎると商品が日本に返送されるからです。
この状況はお客様にも当店にとっても最悪な状況です。

Catherine Dysonにメールを送ったのも上記理由からです。
本当に混乱させてすいません。
ellie36
Translated by ellie36
I am sorry for confusing you.
I will explain what happened.

I put on a tracking number for each package I ship out.
You can track the package on the following website:
http://

As I check the shipping status, I send an email to all customers with a retention status.
This is because after the retention period, the product will be shipped back to Japan.
This would be the worst case for both customers and us.

This is also the reason why I have sent an email to Catherine Dyson.
Again, I am very sorry for the confusion.

Result of Translation in Conyac

Number of Characters of Requests:
240letters
Translation Language
Japanese → English
Translation Fee
$21.6
Translation Time
16 minutes
Freelancer
ellie36 ellie36
Standard

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ellie36's Public Translations

We are very sorry to cause you this trouble.

Regarding the product that I should have sent to you,
I regret to say that we currently have none in stock.

Therefore, could you please send back the product that we have sent to you earlier?

We will send you the total amount of the:
product cost, shipping cost for sending it back, and additional $20 for labor fee of sending it back.

Please send it back to the following address.

As soon as you find out how much the shipping cost will be, please let us know so we can give you the refund.
After receiving the refund, we would appreciate it if you could please take down the claim you have made through PayPal.
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We have prepared a FAQ page, which shares users' voices. You can read about their impression of the HYSOLID sounds, and also troubleshooting methods. We will continue to update this page with more frequently asked questions as needed.
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Even now, I try to speak Japanese slowly to you. And I will never be irritated if you don't understand Japanese sometimes. I hope we can both have calm feelings and have lots of fun together.

You are really special to me. I love you.
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