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[Translation from Japanese to English ] To begin from the conclusion, we must ask you to exchange the 300 sets, which...

Original Texts
結論から申し上げて、弊社が購入した300セットを交換していただく必要があります。

実際には私たちの損失はカートリッジだけではありません。お客様へカートリッジを送り直すための送料やそれにかかる時間。トラブル対応のための時間と人件費。そして何より大きな損失は弊社が提供する商品への信頼の失墜です。

今回の件ではお客様から大変多くのクレームをいただきました。もし御社にカートリッジを交換してもらっても、その後のフォローに相応のお金と時間がかかります。
それらを理解し然るべき対応をしてください
marukome
Translated by marukome
To begin from the conclusion, we must ask you to exchange the 300 sets, which our company purchased.

Actually, our losses are not only cartridges. The shipping costs to resend to our customers and also, the time for it are included. Above all, the biggest damage is that the loss of trust to the products our company offers.

We have received enormous complaints from our customers in this case. Even if you exchange the cartridges, it is going to take much time and money for the follow-up.
Please understand our situations and react on this.

Result of Translation in Conyac

Number of Characters of Requests:
240letters
Translation Language
Japanese → English
Translation Fee
$21.6
Translation Time
12 minutes
Freelancer
marukome marukome
Starter (High)
Six-year experience in translation. Resident of Tokyo. Translate English and ...

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Japanese → English
Are you cancelling this because of the coronavirus lockdown causing you to be unable to go to the shop to retrieve the item? I understand the situation in the UK, but I'd like to ask you to contact me again once the lockdown has been lifted and you can ship again. I wouldn't be satisfied if an item I won at the auction be resold to someone else, so I'll wait. It would also affect future ratings...
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marukome's Public Translations

I have checked the enclosed card,too.
The card does not certainly correspond with this model.

This is my responsibility. Please let me pay you back $30.

However, I do not offer to ship an item as gift.
I proposed you that I could list the item price cheaper on the label as tax measures.
You need to agree with some conditions I proposed you for that.
If you agree with it, I told you to tell me the price to be written.
As you did not respond, and the payment was completed, I sent you the item.
Japanese → English
またご迷惑をおかけし申し訳ありませんが、当弁護士がミワさんのご遺言に重大な問題を発見しました。私の暮らす州法によると、火葬には直系親族全員の承諾が必要です。この法律によりFさんとHさん両者がミワさんの遺志に従うという承諾書にサインをしないとミワ叔母さまの火葬、及び埋葬ができないのです。書類を同封いたします。公証人によるサインも必要です。米国で判子はサインとみなされないため、判子は不可です。漢字とローマ字の両方でサインしてください。公証人が判子を必要とするならば、判子だけではなく手書きの名前と共にご使用ください。
English → Japanese
1. It will only be sold on our online site.
We import from a manufacturer and sell the items.
We are not planning to sell your items at wholesale.
We are considering to create our own brand, and sell at wholesale in the future.

2. Special site for *** is being made.
We currently do not have our own brand.
The site will be a collection of good quality products from abroad.

3. Yes, we understand necessary papers, and submission categories for import.
We need manufacturing process sheets for import permission, and papers clarifying ingredients since they are tantamount to food.
If not, import will not be accepted.

4. We got it from the news abroad.
Japanese → English
I am sorry to have troubled you.
It took some time, but I sent it to you.
It will be normally arriving in about 7-10 days.

Three sheets are in, including complimentary two.

The one I sent the other day to another customer was sent back to me due to incorrect address.

It is highly likely that it is within America,
since it is not sent back to me.

I hope the one I send this time reaches you safely.
Please let me know when it arrives.

I am sorry it took a while.
I thought it would be no problem if the parcel was registered.

Thank you.
Japanese → English