先程、ebayから私宛てにキャンセルの依頼をしていない取引の「取引のキャンセル完了」のメールが到着した。
その後に、私が在庫欠品を理由にキャンセルを依頼した取引の「取引のキャンセル不可」のメールが到着した
何故こんなキャンセル依頼をしていない取引がキャンセルされて、依頼したものはキャンセル不可なのか？
キャンセル不可の理由として「顧客への未返金」とメールに記載されているが、私は12/4にpaypalから全額をすぐに返金している
どうか状況を調べて欲しい
・同梱発送で送料は少し安くなる
Rating
50
Translation / English
- Posted at 14 Dec 2015 at 19:29
A few minutes ago I received an e-mail from eBay saying "Cancellation of transaction was completed" for the transaction that I have not requested cancellation.
After that, I received the e-mail saying "Transaction cannot be cancelled" for the transaction that I requested cancellation by reason of out of inventory.
I wonder why the transaction that I did not request cancellation was cancelled whereas the one for which I requested cancellation cannot be cancelled?
In the e-mail, "Non- refund of money to customer" was listed as a reason that it cannot be cancelled.
However, I refunded in full via Paypal on December 4th.
May I ask you to check why this kind of confusion occurred?
If items are sent together, shipping charge will be a little lower.
After that, I received the e-mail saying "Transaction cannot be cancelled" for the transaction that I requested cancellation by reason of out of inventory.
I wonder why the transaction that I did not request cancellation was cancelled whereas the one for which I requested cancellation cannot be cancelled?
In the e-mail, "Non- refund of money to customer" was listed as a reason that it cannot be cancelled.
However, I refunded in full via Paypal on December 4th.
May I ask you to check why this kind of confusion occurred?
If items are sent together, shipping charge will be a little lower.
Rating
52
Translation / English
- Posted at 14 Dec 2015 at 19:25
"Cancellation of transaction" email just arrived from eBay to me while I did not request cancellation.
After that, I received "unable to cancel transaction" email for transaction which I requested because it was out of stock.
Why is transaction I did not cancel canceled, and transaction I requested to cancel cannot be canceled?
The reason why it cannot be canceled is stated as "not refunded to customer yet", but I immediately made full refund via PayPal on December 4th.
Please kindly check the status.
-Shipping cost is slightly cheaper when sending altogether
After that, I received "unable to cancel transaction" email for transaction which I requested because it was out of stock.
Why is transaction I did not cancel canceled, and transaction I requested to cancel cannot be canceled?
The reason why it cannot be canceled is stated as "not refunded to customer yet", but I immediately made full refund via PayPal on December 4th.
Please kindly check the status.
-Shipping cost is slightly cheaper when sending altogether
