[Translation from Japanese to English ] Thank you for your inquiry. We are sorry for keeping you wait for the item....

Original text

お問い合わせありがとうございます。
商品を大変お待ちいただきお詫び申し上げます。
当方で調査したところ、配送業者がお客様に不在の連絡を行い、その後保管期限が切れたため、当店に荷物が返却になったようです。なお、当店には、返却された荷物は届いておらず、荷物は行方不明の状況となっております。
お客様には大変申し訳ないのですが、商品代金を全額返却させていただきます。
ごご理解の程よろしくお願いいたします。

Translation / English

Thank you for your inquiry.
We are sorry for keeping you wait for the item.
As we investigated, the shipping company contacted you to notify you that you weren't there when they delivered it, and the date was expired then they returned to us.
Also the returning item hasn't arrived here yet and we don't know where it is now.
I'm afraid to say this but we're going to refund you all.
Thank you for your understanding.

Translation / English

Thank you for your inquiry.
We must apologize for the long delay of our product delivery.
The result of our investigation shows that the delivery staff left you with an absence note and the due date expired. Then, the item seems to have be returned to us. However, we did not receive the item and it stays missing.
We are very sorry for you, but we would like to make a full refund of the item.
Thank you for your understanding in advance.