[Translation from Japanese to English ] Thank you for contacting us. As you didn’t include your order number, we can...

Original text

ご連絡ありがとうございます。
お客様のオーダー番号が添付されていないため
ご注文情報の確認、発送先の確認などができません。
そのため、以下のURLより、一度返金・返送処理をして頂いてもよろしいでしょうか？

その後、再度ご購入手続きを行ってください。
よろしくお願い致します。

Translation / English

Thank you for contacting us.
As you didn’t include your order number, we can’t check your order information and delivery address etc.
For that reason, would you mind processing the refund/return procedure from the following link?

After that, please place your order again.
Thank you.

Translation / English

Thanks for your contact.
Your order number was not attached so we cannot check your order information and delivery address etc.
Therefore, will you apply for refund and return from the URL below?

After that please purchase it again.
Thank you.