日本は夜でした。
なので、寝ていました。
ごめんなさい。
ケースを開いていますね。
とても残念です。
私は誠心誠意対応しています。
もちろん、ご納得行くよう最後まで対応します。
ケースを開いてしまったので
全額返金の対応がもっとも有効になってしまいました。
商品を返送しますか？
私は一部返金も欠損品の再送の準備もありました。
Rating
50
Translation / English
- Posted at 17 Mar 2015 at 10:06
It was at the night time in Japan, so I was asleep. Sorry.
I see that a case is filed. I am very sorry to see that.
I strive to take care of it wholeheartedly.
Of course, you can expect me to take care of it till you are completely satisfied in the end.
As you filed a case, the most effective way of settling the issue is a full refund.
Would you wish to return the item to me?
I was ready to offer you a partial refund or reshipping the missing item though.
I see that a case is filed. I am very sorry to see that.
I strive to take care of it wholeheartedly.
Of course, you can expect me to take care of it till you are completely satisfied in the end.
As you filed a case, the most effective way of settling the issue is a full refund.
Would you wish to return the item to me?
I was ready to offer you a partial refund or reshipping the missing item though.
Rating
50
Translation / English
- Posted at 17 Mar 2015 at 10:14
As it was in the evening in Japan, I was sleeping.
I apologize to you.
The case has been opened.
I am very sad about it.
I handle it conscientiously, and will work on it until it is solved
to your hearts content.
As the case has been opened, the most effective way of solving is refunding you in whole amount.
Or do I return it to you?
I was prepared refunding you in part and sending a new item as a substitute of item with defect.
I apologize to you.
The case has been opened.
I am very sad about it.
I handle it conscientiously, and will work on it until it is solved
to your hearts content.
As the case has been opened, the most effective way of solving is refunding you in whole amount.
Or do I return it to you?
I was prepared refunding you in part and sending a new item as a substitute of item with defect.
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
52
Translation / English
- Posted at 17 Mar 2015 at 10:09
It was night in Japan, so
We were all asleep.
We are sorry.
The case is opened.
It's too sad.
We are responding to customers in all our sincerity.
Of course we are going to respond to your situation till the end.
Since the case is opened, the effective response could be that we will give you refund back.
Would you return the items?
I have been prepared to refund partially as well as the re-shpping the items.
We were all asleep.
We are sorry.
The case is opened.
It's too sad.
We are responding to customers in all our sincerity.
Of course we are going to respond to your situation till the end.
Since the case is opened, the effective response could be that we will give you refund back.
Would you return the items?
I have been prepared to refund partially as well as the re-shpping the items.
