Translation Results Requested Through Conyac Made Public
[Translation from Japanese to English ] It seems that your order was shipped to someone else. We found out about it ...
Original Texts
あなたに送るはずの商品を、違う方の元へ郵送してしまったようです。
本日、その方から、「頼んでいない商品が届いた。」と連絡があり、発覚しました。
原因は、弊社スタッフによる単純な記載ミスだと思われます。
あなたとは、メールで何度もやりとりし、大変身近に感じていたお客様だっただけに、
本当に情けなく、申し訳ない気持ちでいっぱいです。
すぐにでも、新しい商品をお送りしたいところなのですが、あいにく、在庫を切らしており、
メーカーに問い合わせたところ、納期の返答がまだ来ていない状態です。 納期がわかりしだいご連絡いたします。
本当に、申し訳ございません。
二度と同じ事がおきないよう、チェックシステムを早急に見直して、改善していきたいと考えております。
大変ご迷惑をお掛けしたのは、重々承知しておりますし、私たちより、安い価格で出品されている売り手が、いらっしゃいますので、
キャンセルされても、当然だと思っております。
どう対応させて頂くのが、よろしいでしょうか？
ご返答お待ちしております。
It seems that we sent the product that was supposed to be sent to you to another customer.
We found out today because a customer contacted us saying that he received a product that he did not order.
I think it was due to a simple labeling error by our staff.
I have felt that you are a close customer because I have been in touch with you via e-mail a lot, so I am really embarrassed and sorry about this incident.
I would have sent you a new product immediately but unfortunately, we are out of stock.
I have contacted the manufacturer but am still waiting for their response regarding the shipping date.
We found out today because a customer contacted us saying that he received a product that he did not order.
I think it was due to a simple labeling error by our staff.
I have felt that you are a close customer because I have been in touch with you via e-mail a lot, so I am really embarrassed and sorry about this incident.
I would have sent you a new product immediately but unfortunately, we are out of stock.
I have contacted the manufacturer but am still waiting for their response regarding the shipping date.
I will contact you as soon as I know when we will have it in stock.
I sincerely apologize.
We are planning to review our checking system to make sure that something like this will never happen again.
I fully understand that we have caused you much inconvenience. I know that there are other sellers that offer a lower price than us so I understand if you decide to cancel the order.
How would you like for us to proceed?
I look forward to your response.
I sincerely apologize.
We are planning to review our checking system to make sure that something like this will never happen again.
I fully understand that we have caused you much inconvenience. I know that there are other sellers that offer a lower price than us so I understand if you decide to cancel the order.
How would you like for us to proceed?
I look forward to your response.
Result of Translation in Conyac
- Number of Characters of Requests:
- 433letters
- Translation Language
- Japanese → English
- Translation Fee
- $38.97
- Translation Time
- 20 minutes
Freelancer
yyokoba
日本語＜＞英語
Characteristics of Translations through Conyac
