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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] I didn't know it had such characteristics. However, I sent you the item id...

Original Texts
そのような特徴があることを私は知りませんでした。

しかし、私は商品ページに記載してあった写真と同じものを、あなたに送っています。

ですから、私が送った商品は偽物でもありませんし、間違ってもいません。

完全な私の誤解ではないことをご理解ください。

写真を見れば、あなたが望んでいた商品ではないことは理解できたはずですよね？

注文する前によく確認しましたか？

ですから申し訳ありませんが、送料は返金することができません。

日本に到着の確認が出来次第、代金を返金させて頂きます。

どうかご理解ください。
transcontinents
Translated by transcontinents
I didn't know it had such characteristics.

However, I sent you the item identical to the photo featured on the item page.

Therefore, the item I sent you is not fake or wrong.

Please understand that this is totally not my misunderstanding.

If you see the photo, you would have understood that the item was not what you wanted, wouldn't you?

Did you check it well before ordering?

Thus I'm sorry to say this but I cannot refund shipping cost.

I will make refund of the amount as soon as I confirm its arrival to Japan.

Thank you for your understanding.

Result of Translation in Conyac

Number of Characters of Requests:
240letters
Translation Language
Japanese → English
Translation Fee
$21.6
Translation Time
42 minutes
Freelancer
transcontinents transcontinents
Starter
ビジネス文書作成、交渉、輸出入実務の経験があり、ビジネス関連コミュニケーションが得意分野です。
迅速、簡潔で適切な翻訳を心がけています。


I ...

Other Translations From Japanese To English Are Made Public

Due to the weight of the ordered items, we have shipped them in multiple slots. If one of the packages has already arrived, the other package should arrive soon. If you are in a hurry, can you contact your nearest shipping company? Please understand that I can't do anything about it. Since it will be shipped across countries, it will not always go as planned as long as many people are invol...
Japanese → English
When I try to make sure of the current status of shipping, it seems that you denied receiving the package. I sent it back to where your designated address, what made you deny receiving it? Here is a photo of the waybill/slip and invoice as attached. If that is subject to the tariff, it is not our responsibility. As it continues, the package returns to Japan and who pays for the shipping t...
Japanese → English
Upon investigating this ourselves, we found that customs duties aren't required. This said, please check with your country's customs office incase.
Japanese → English
Thank you for your reply. Upon checking with PayPal, the refund process will be completed once you click the button to agree to the refund for the item that has arrived. If you are unsure of how to proceed, please contact the support center. PayPal has requested that you click the button to agree to the refund within the deadline. I understand your feelings, but I cannot withdraw the clai...
Japanese → English

transcontinents's Public Translations

I apologize for the delayed payment. Log in to bank account is temporarily locked, and currently I'm in process to have it unlocked. I guess the issue will be solved within this week. Or I think I can make payment immediately via PayPal.
Do you have PayPal account??
Japanese → English
I received a message from an upset buyer because tariff was imposed. Also, I received a negative feedback.

Buyer: kreymud

In the past, eBay deleted negative feedback from buyers due to tariff several times.

You can see by checking communication via messages, so please kindly check and delete negative feedback.
Japanese → English
Thanks for your reply.
Do you offer any buyer discount?
Your shop offers a lot of attractive brands, and if I get discount I can sell them in Japan, so I hope to continue buying from you.
I appreciate your kind consideration.
Thank you.
Japanese → English
Sorry for not being able to reply due to time difference between Minnesota and Japan.

I haven't used Microsoft teams, but I think I can use it.
Just in case, will you prepare Zoom or Skype as well?

There is 14-hour time difference between Japan and Minnesota, so considering your schedule, our translator and myself, I'd like to request the following.

1. 6am to 9am, Monday-Thursday in Minnesota time
2. Or after 3pm on Friday, Minnesota time
Japanese → English