もう一度言います。私はplastic bagでアイテムを包み、その周りは上下左右にair cushionを詰め込んで固定した。もし、アイテムがしっかりと保護されない状態であなたに届いたのなら、それは税関の職員が検査のために開けて、閉じる時に梱包を雑に行ったのでしょう。今回のshippingは保険付きなので、あなたは地元の郵便局へ申請すべきです。そして、私へのfull refundを速やかに行ってください。
I will reiterate . I placed the item in a plastic bag, it was then fixed around all sides (top bottom left and right) with an air cushion. If the item was delivered in a unsafe condition, this was caused by customs when they opened and re-packed the item during inspection. This shipment was insured this time, you should go to your local post office and make a claim. Then a full refund should be made to me quickly.