この度は Defect Rateが基準である1%を超えてしまい、お客様方そしてAmazon様に多大なご迷惑をかけることとなり、誠に申し訳ございませんでした。
今回Order Defect Rateが大きく上昇してしまった理由を弊社で改めて確認したところ、最近導入した、配送管理ソフトでの住所抽出による文字化けにより、配送先住所の不定による商品の紛失が主な原因となっております。
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
44
Translation / English
- Posted at 28 Aug 2014 at 15:22
This time the defect rate has gone over 1%. We apologize for the inconvenience we have caused clients and Amazon.
When we checked the reason why the order defect rate has gone up this time, we found out that it was because of the garbled addresses generated by the delivery management program we have recently started using, which is causing products to get lost due to undelivered items.
When we checked the reason why the order defect rate has gone up this time, we found out that it was because of the garbled addresses generated by the delivery management program we have recently started using, which is causing products to get lost due to undelivered items.
Rating
60
Native
Translation / English
- Posted at 28 Aug 2014 at 15:23
Our Defect Rate has gone over 1% in this instance, I deeply apologize to both Amazon and our customers for any inconvenience caused.
When we looked into the reasons behind the ODR increase at our company, we discovered a problem with the recently purchases delivery software we used. The characters had become garbled, and due to this goods were mis-labelled which was the main cause of them being lost in the post.
When we looked into the reasons behind the ODR increase at our company, we discovered a problem with the recently purchases delivery software we used. The characters had become garbled, and due to this goods were mis-labelled which was the main cause of them being lost in the post.
