[Translation from Japanese to English ] Thank you for your message. I wanted to get in touch with you again since th...

Original text

メッセージありがとうございます。
商品については紛失の可能性もあるため再送させて頂きました。
お客様に御迷惑をお掛けして申し訳ございません。
こちらとしては迷惑代として5ポンドほど返金させて頂きます。

評価については改めてもらえませんでしょうか？


メッセージありがとうございます。
ロシアへの配送については
EMSでの配送予定のため関税などに引っかからなければ遅くても10日ほどで届くと思います。
よろしくお願いします。

Translation / English

Thank you for your message.
I wanted to get in touch with you again since the item might have been lost on its way.
We are sorry about what is going on.
We would like to issue you a GBP 5.00 refund as a sign of our apologies for the inconvenience caused.

So, would you please revise your evaluation with better rating/feedback?

Thank you for your message.
Shipment for Russia, since it will be arranged via EMS, should be delivered in 10 days or so at the latest if it was not inspected at the customs.
Thank you.

Translation / English

Thank you for your message.
As there is a possibility that the goods have become lost I have re-sent them.
I am sorry for any inconvenience this may cause you.
As a way of apologizing for this, we would like to offer you a 5 GBP refund.

Can you determine your evaluation at this point?

Thank you for your message.
Regarding delivery to Russia.
If delivered by EMS it will, of not delayed by customs be delivered in approx 10 days
Thank you.