Translation Results Requested Through Conyac Made Public

Step 1: Determine why your selling privileges were removed

Read the notice you received from B to determine whether your selling privileges were removed for poor performance, or for one or more violations of our selling Policies & Agreements.

Step 2: Evaluate your selling practices
Review your customer metrics and identify those that do not meet our performance targets. Evaluate your selling practices for those that may result in buyer dissatisfaction. Review your inventory for items that are in violation of our Policies & Agreements.

Step 3: Create a Plan of Action
Create a Plan of Action outlining the steps you will take to correct the problems you identified in Step 2.
Action: Check your customer metrics page to determine which metric (negative feedback, A-to-z Guarantee claims, and/or returns) does not meet our performance targets. You may find, for instance, that your percentage of negative feedback does not meet the target.


As you evaluate your account, you may want to read all of the feedback comments left for you by buyers. If comments reflect a lack of response from you to buyer e-mails, your Plan of Action may include scheduling time every day to respond to all buyer correspondence.



Example 3: The notice received from Seller Performance indicates that your selling privileges were removed due to a high pre-fulfilment order cancellation rate, and your customer metrics show that your cancellation rate does not meet our performance target.

Action: You could review your inventory management and/or inventory control processes. You may find that your high cancel rate is due to being chronically out of stock of listed items. Your Plan of Action may include monitoring your inventory daily to make sure you never list items you cannot dispatch immediately.

When evaluating your selling practices, here are some areas you may want to review: