hello, I noticed that you took $** out of my account for the case you purchased from me. that was covered under insurance because i adjusted the insured value to cover the case too. that money was supposed to stay in my account. i'd appreciate it if you could transfer that back to me. you did get a full refund on the guitar and it is still functional with minor scratches on it. i was on the phone for at least 5 hours to work out your insurance case. if you don't return the $** i will file a case to get it back.
私はお客様に全額返金するため、5時間余りも保険会社と話しをしました。お客様が$xxを返還しない場合は、それを返還して貰うためにこの件の申立てをするつもりです。