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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] Dear Sir or Madam: Please let me explain our situation regarding this issu...

Original Texts
担当者様

今回の問題について、弊社の状況をご説明いたします。

問題のほとんどは、商品の到着が遅い、または商品が到着しないということですが、これは商品の到着日設定に問題があることが原因の一つです。
弊社は発送方法に日本郵便を使用していますが、STANDARD　SHIPPINGの場合国際小包での発送となります。この発送方法だと、到着までに5日~14日かかりますので、設定期間をすぎる場合があります。
この到着予定日の設定変更を試みているのですが、そのやり方が分かりません。
yyokoba
Translated by yyokoba
Dear Sir or Madam:

Please let me explain our situation regarding this issue.

Most of the problems come down to the delivery of the products being late or not delivered, but one of the reasons has to do with the problem in the estimated arrival date setting of the products.
We ship using Japan Post and that means we use International Package shipping for STANDARD SHIPPING. With this method, it takes 5-14 days until delivery and it may exceed the specified time-frame.
We have been trying to change the settings for this estimated delivery date but we cannot figure out how to do this.

Result of Translation in Conyac

Number of Characters of Requests:
231letters
Translation Language
Japanese → English
Translation Fee
$20.79
Translation Time
about 1 hour
Freelancer
yyokoba yyokoba
Senior
日本語＜＞英語

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yyokoba's Public Translations

学位授与予定日：　2223年6月00日
授与学位：　デザイン学修士号　動画用サウンド分野
学位授与機関：　グラスゴー大学
取得単位：　180 SCQF/ 90 ECTS
受賞歴：　該当なし

学生記録部長
English → Japanese
I am sorry for the confusion.
Just the listing was canceled and it has not been sold.
Please be assured that I have secured the item for you.
I look forward to your response.
Japanese → English
Surprised
Japanese → English
Bought the S package in March 2015. A review after driving it for 3 months.
Japanese → English