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[Translation from Japanese to English ] I apologize for the damage to the merchandise that happened this time. Since...

Original Texts
この度は商品が破損していたという事で大変申し訳ありませんでした。
箱に損傷が無いという事でしたので初期不良かと思います。
メーカー及び問屋に代替品があるかどうか確認しますのでお手数をお掛けしますが破損部分の画像を撮ってお送り頂けますでしょうか。
あなたにお手数をお掛けしますこと心からお詫び申し上げます。
我々はあなたにご満足いただけるまで出来る限りのサポートを致しますのでどうかご安心下さい。
meissa
Translated by meissa
I apologize for the damage to the merchandise that happened this time.
Since the box wasn't damaged, I think the damage occurred early on.
I will check the existence of substitute articles with the manufacturers and wholesale stores, so could you please send me a picture of the damaged pieces?
My heartfelt apologies for the trouble.
We will give you all the support we can until you are satisfied, so please do not worry.

Result of Translation in Conyac

Number of Characters of Requests:
193letters
Translation Language
Japanese → English
Translation Fee
$17.37
Translation Time
26 minutes
Freelancer
meissa meissa
Starter
I am fluent in both English and German and have been working as a freelance t...

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meissa's Public Translations

Thank you for your reply. I was thinking of buying it now, but since the shipping costs to Japan have not been set, it is not possible. Could you please make it purchasable?
Japanese → English
This is about the EIN we discussed yesterday.

The policies of the transfer company I have been using have recently become more rigid.

It seems that without an EIN it is not possible to export from the USA any longer.

Apparently the articles have to be sent back to you, the vendor.

I apologize, but could you receive the returned goods this one time?

Please give me your address.

After this, if possible, I would like to have the articles sent to Japan directly via USPS.

If it is impossible, then I wish for the articles to be sent to the address of a friend in California.

I will, of course, pay the shipping costs separately.
Japanese → English
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English → German
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English → German