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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to Native English ] The package of the product that I had purchased from your company the other d...

Original Texts
先日御社で購入させていただいた商品が到着した際に、パッケージが壊れていました。
運送過程で破損したようでしたので、fedexに連絡をして保証していただきたいのですが、
こちら側で手続きを進めて宜しいでしょうか。

ご連絡いただければ幸いです。
宜しくお願いいたします。
newbie_translator
Translated by newbie_translator
The package was damages upon the arrival of the product I had purchased from your company the other day.
It seems to have been damaged during the transport and I want to contact fedex for the warranty so is it okay to proceed with the process from our end?

Your response is highly appreciated.
Thank you and regards.

Result of Translation in Conyac

Number of Characters of Requests:
129letters
Translation Language
Japanese → English
Translation Fee
$11.61
Translation Time
about 6 hours
Freelancer
newbie_translator newbie_translator
Starter

Other Translations From Japanese To English Are Made Public

Thanks for your continued support and contact . I singed contract. Please see the attached file for your reference. On my visit to your factory, I have other plans until the mid October, I will not be able to make it. At the moment, I will plan to do so late October. Please let me know if you have any question by email. I hope to see you everyone. Until then, take care.
Japanese → English
I confirmed with the UPS representative. Custom tax under $20 cannot be prepaid. So I'm afraid that you will have to pay for it. I will refund you $20. I'm sorry for the inconvenience but please pay for the custom tax. Normally we use Japan Post for shipping small packages but due to COVID-19, we are temporarily using UPS. We have only used UPS for shipping large packages so I was not a...
Japanese → English
Please tell me the progress of the trial. If you have any question, ask me. Tell me when will the product information be shared. Or tell me how to obtain that information. Would it be placed in the intranet or would you send it to me? We said that a correlation trial with two products sold in Japan is needed. Tell me which product's correlation test result is available. I'd like to confirm if...
Japanese → English
Thank you for updating the invoice. Also, thank you for taking our situation into consideration such as discount price setting and 0% VAT subject. I just performed the transfer procedures now, but Japan's bank is closed at this time, so the payment will arrive tomorrow. Please check it after it has arrived. Allow me to ask one question. For the product below, are there 3 balls made of plas...
Japanese → English

newbie_translator's Public Translations

There was one defect among the head that I have purchased from you before.

Product Name :
Serial number :

Immediately after the shrink peeled off, the painting of the crown fell apart and there were two areas that were peeled off. There were no scratches on the shrink so I think this might highly be a production defect. I am sorry for the inconvenience, but I would like to request for a refund after I return the product.

I will be waiting for your response.
Japanese → English
The peeling on the bridge is clearly an initial defect of the maker. I sent the guitar to be able to receive the repair warranty of the maker, but it is not possible to receive the warranty so it did not make any sense. The guitar that was sent back to me was not repaired nor improved and since the condition became worst so that is the reason why I was seriously in doubt if it was really repaired by Taylor. I will send the guitar by next week so can you kindly issue the refund? I would not be requiring an exchange for the product.
Japanese → English
Thank you for your usual support.

What should I do regarding the $340,92 product that arrived last 2/6 with an incomplete invoice?

Please kindly tell me on a workaround as I would like to request for it to be shipped immediately.

Plus, it is really hard to use since changing from the system that fills out the invoice last year.
Is it not possible to improve it to a smoother service that can be used on the user side?

I never intended to report any lies.
So is there really a need to be always suspicious about it?

I request for your reply on this matter.
Japanese → English
Greetings.

I am searching for the following new items.

- Tour Issue RBZ Hybrid(not stage2) Head 20 degrees or 21 degrees real loft

- Tour Issue SLDR Driver Head
Model with a screw on the concave area.
Model without a screw.
I am looking for both of the models.

Please kindly provide a quotation if it is possible for you to obtain the items.
Japanese → English