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[Translation from Japanese to English ] I saw the tracking number. I did not get the item, but it says the shipment ...

Original Texts
追跡番号を確認しました。
商品を受け取っていないとのことですが、
8/23に発送し、バイヤーは8/26に商品を受け取りが完了しています。
私は何をすれば良いのでしょうか?
困惑しています。
Translated by jeongjoon
I saw the tracking number.
I did not get the item, but it says the shipment was on 8/23 and the receipt was on 8/26.
What am I supposed to do?
I am so confused.

Result of Translation in Conyac

Number of Characters of Requests:
90letters
Translation Language
Japanese → English
Translation Fee
$8.1
Translation Time
33 minutes
Freelancer
jeongjoon jeongjoon
Starter
안녕하세요 저는 김정준입니다. 생명과학을 전공했고, 웹디자인, 웹프로그래머 직업을 가졌고, 얼마전 미국에서 목회학 석사를 공부했습니다.
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